…our lobby. You tell them to put Cherry Coke in the machine and they put Cherry Coke in the machine. We’re a partner. You tell us to do something and we’re going to ask you why. We’re going to talk about how that maps to a goal or not. And if it doesn’t map to a goal, we’ll talk you out of it. We’re the experts at our thing. That’s why you hired us. You’re the experts at your thing. That’s why we’re working together. There needs to be trust and respect on both sides. We’re not doing it for you, we’re doing it with you.
…r employees. Once we understand the problem together, then we can begin to design solutions for it. Every hour we spend on research saves us ten hours down the road. So no, you’re not saving any time by attempting to cut it. Just stop.
…have all the difficult conversations during the project that keep that conversation from happening. So if we’re working together and we’re being stubborn, or we won’t let go of something, or we refuse to give in, or we won’t let you have something you really want… it’s because we know it leads to the conversation neither of us want to have. We’d rather fight for your success, even if it means fighting you.