People, gather around and let me tell you why Tom Thumb delivery customer experience, although basic and non-flashy, completely kicks butt.

I’ll confess I have an ulterior motive. I’ve been telling everybody I know about how f — — g awesome Tom Thumb grocery delivery is, because I don’t want it to go away.

Why? Because I am the ultimate lazy delivery customer. I noticed the other day on my Amazon profile that I have been a customer since 1998. (Whaaaat!? Say, do I get a 20-year anniversary present next year? 20 years is platinum, Jeff. Just sayin.’)

I have…

Crispin Reedy

Veni, Vidi, VUI. (Voice User Interface Design, y'all.) Also: Voice Usability, CX, Service Design. Homepage at crispinreedy.com

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