People, gather around and let me tell you why Tom Thumb delivery customer experience, although basic and non-flashy, completely kicks butt.

So I saw an ad on Facebook for this new Kickstarter. It’s called Car Wink. The concept’s pretty cool. It’s basically a tiny LED screen to hang on the back of your car. The idea is to facilitate communication with other motorists. It’s got various emojis you can…

Disclaimer: This opinion is personal and in no way represents my employer. :)

So I haven’t written much lately because, well, busy. However. I have been trying to keep tabs on the Amazon vs. Google voice-based personal assistant…

Let’s say you’re already doing all of those great things we discussed in parts 1 and 2. You’ve considered the context of the caller and the mindset. You’ve implemented ways to keep your caller’s experience seamless- you’ve got…

In part 1 we talked about understanding customer mindset in a self-service customer care setting and how considering mindset can lead to specific features and offerings which will enhance customer experience (and your revenue).