This is symptomatic of so much happening in the valley. Dependence on contractors to do “grunt work” and then keeping them at a distance from being “in” at the company.
Just think what would have happened if they had a clear conversion process into equity holding full time “Lead Cleaners” who were responsible for quality and given bonuses based on feedback and data points.
These people could have led and inspired their local workforce instead of what happened, being picked away by former clients into full time positions (where they are still a cleaner and not a potential leader). This is sad on a lot of levels.