Privacy at Cronic Care is about empowering people.

Effective Date: Jan 1, 2025.

Cronic Care is a company founded by a diverse team of healthcare professionals, and technologists dedicated to advancing healthcare through innovative technology. We maintain that individuals have the inherent right to control their health information through technological means and that they are entitled to be treated as equal partners in their interactions with healthcare providers.

To this end, Cronic Care employs state-of-the-art technologies designed to accurately capture and recall critical details from medical consultations. This facilitates improved adherence to care plans and enhances the contextual understanding of health conversations, thereby aiming to contribute to superior health outcomes for all parties involved.

How Cronic Care protects your privacy

At Cronic Care, we are committed to safeguarding your privacy. The following Privacy Principles govern all decisions related to the development and operation of our services:

1. Control Over Personal Data: You retain sole ownership and control over when and how your personal data is collected and shared. Cronic Care collects and disseminates personal health data only with your informed consent, employing privacy-by-design practices to minimize data collection and notify you via the App of your data-sharing choices.
2. Right to Withdraw Consent: You have the right to change your mind at any time, including the ability to delete recordings or terminate your account without penalty.
3. Prohibition on Data Sales: Cronic Care unequivocally does not sell personal data. Our business model is not predicated on the sale of identifiable personal information, and we remain fully committed to this principle.
4. Use of Anonymized Data: All research and development activities are conducted exclusively on de-identified health data or external data sets acquired with explicit patient consent. Should an opportunity arise to include any personal data in our research, we will seek your prior consent.
5. Commitment to Data Security: We adhere to stringent data security protocols and apply HIPAA security standards to all health data we collect, ensuring that the protection of your data is never compromised.

By utilizing our services, you acknowledge and agree to these principles, which are designed to ensure that your privacy is maintained in full compliance with applicable legal requirements.

Privacy Policy

Cronic Care was established to provide individuals with structured documentation of their health conversations. Cronic Care delivers its services through the Cronic Care Service. This Privacy Policy is intended to inform you about how Cronic Care operates, including the nature of the data you provide, the data we collect, how such data is used to deliver our Services, and the circumstances under which it may be shared.

What Personal Data Does Cronic Care Collect About Me?

Account Information.
We may collect contact details, including your phone number, email address, physical address, or single sign-on credentials, for the purpose of establishing and granting you access to your account.

Health Information.
When you record a health conversation through our Services, we collect the audio recording and convert it into a textual transcript, which is then stored. This transcript is used to generate a personalized recording summary for you or your healthcare provider, which may incorporate the original recording.

Conversations.
You have the ability to initiate a recording of any health conversation via our Services. Such recordings are immediately accessible upon logging into your account. You may, at your discretion, share these recordings with another Cronic Care user.

Activity.
Interactions with your recordings within the Services — such as adding a title, specifying the name of the clinician or patient involved, using suggested tags, editing medical terms for accuracy, or marking specific moments for easy retrieval — are recorded and stored in association with your account.

Contacts.
For certain functionalities, you may opt to share a recording and its summary with another Cronic Care user by manually entering the recipient’s phone number or by granting us access to your phone’s contacts, thereby enabling recipient selection. Should the recipient not currently be a Cronic Care user, we will send an invitation via text message to join Cronic Care. While we do not store your Contacts per se, we require access for the purpose of recipient selection. This access can be revoked at any time via your phone’s settings. When you share a recording, we store the recipient’s phone number and any accompanying message in association with your account. You may cease sharing a recording with any Contact at any time through the Cronic Care App.

Location.
For certain features — such as locating nearby healthcare professionals — you may choose to share your geographical location. We will obtain your explicit consent and provide notification prior to the collection of such data.

Analytics and Passively Collected Data.
We collect data regarding your use of the Cronic Care Services through the use of pixel tags and cookies. This data may include, but is not limited to, your IP address, mobile device identifier, click or tap history, operating system or browser type, and other interactions with our web and mobile applications. Such information is collected passively from your device and is used to enhance your experience with our Services.

Feedback and Support.
We welcome your feedback and support inquiries. Any emails or messages sent to us for the purpose of providing feedback or seeking assistance are stored and used to help us prioritize product improvements and enhance our Services.

De-identified Data.
De-identified Data refers to information that has been aggregated or modified so as not to identify any individual. We utilize de-identified data for research and development purposes, to refine our algorithms and machine learning models, and to improve the Services we offer. Such de-identified data may be disclosed publicly or to third parties, including in public health reports, shared with partners under confidentiality agreements, or used in benchmarking information provided to the medical community.

How Does Cronic Care Use Personal Data?

At Cronic Care, we process personal data in order to provide the Services to you, as set forth below:

Audio Processing: We employ machine learning techniques to analyze your audio recordings and generate transcripts that capture relevant medical mentions, which are subsequently provided to you.

Identification for Sharing: When you share a recording, we use your name so that the recipient can clearly identify the sender.

Account Management and Communication: We collect and utilize your name, email address, and mobile phone number to manage your account, communicate with you regarding your use of Cronic Care, respond to your requests, and notify you about new features or products.

Analytics and Security: We use analytics and passively collected data to understand your use of the Services, test and enhance features and tools, ensure the proper functioning of Cronic Care, and protect our platform from malicious activities.

Service Improvement: We process personal data to improve Cronic Care by troubleshooting issues, performing data analysis and testing, conducting research and surveys, developing new products or tools, and refining our algorithms and machine learning applications.

Promotional Communications: We use your email address to send you information about Cronic Care or our partners. You may opt out of receiving these communications at any time by clicking the “unsubscribe” link in any email.

Targeted Marketing: We utilize your contact information and data about your usage of the Services to send you promotional communications that we believe may be of specific interest to you, including information about new features, surveys, events, new product offers, promotions, and contests.

Service Enhancement Through Feedback: We aggregate and analyze collective usage data and feedback provided directly by users to identify trends, usage patterns, and opportunities for further integration and improvement of the Services.

Security and Compliance: We use personal data to promote the safety and security of Cronic Care, its users, and associated parties. This includes measures to protect against fraud and abuse, respond to legal requests or claims, conduct audits, and enforce our terms and other policies.

By using our Services, you acknowledge and consent to the processing of your personal data as described herein.

When Is My Personal Data Shared?

We never sell personal data. We only share it with your consent or when required or permitted by law.

Circumstances Under Which Your Personal Data May Be Shared

With Your Consent:

You may instruct us to share your data. For example, you may direct us to share a recording with a family member who is a Cronic Care user, and you may revoke this access at any time.

The Cronic Care Service includes links and interactions with third parties that are not controlled by Cronic Care. We partner with these organizations because they provide benefits that enhance your experience. We do not share personal data with these partners unless you direct us to do so. In such cases, we provide a link to the partner’s privacy policy so you understand how your data will be used.

Please note that once your data is shared with a third party, it is subject to that third party’s policies, and you must contact them directly to access or delete your personal data.

To Provide the Cronic Care Services:

We transfer data to service providers and other partners who process it on our behalf, strictly in accordance with our instructions and in compliance with this Privacy Policy and any applicable confidentiality and security measures enforced by legal contract. Such processing may include customer support, cloud storage, marketing, data analysis, research, and surveys.

Use of Google Analytics:

We employ Google Analytics, a web analysis service provided by Google Inc. (“Google”). Google Analytics uses cookies (text files) on your device to analyze your interactions with our websites and services, thereby personalizing your experience and improving our Services. You may prevent Google Analytics from using your data by downloading and installing the Google Analytics Opt-out Browser Add-on.

To Comply with the Law:

We may disclose the information we collect from you in order to comply with applicable laws, judicial proceedings, court orders, or other legal processes, including in response to a subpoena.

Our policy is to notify you of legal process seeking access to your information, such as search warrants, court orders, or subpoenas, unless prohibited by law. In instances where a court order specifies a non-disclosure period, we will provide delayed notice after the expiration of such period, except in exigent or counterproductive circumstances (e.g., emergencies involving imminent danger of death or serious injury).

To Protect Cronic Care and Others:

We may disclose information that we collect from you if we believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, potential threats to safety, violations of our Terms of Use or this Policy, or as evidence in litigation in which Cronic Care is involved.

Business Transfers:

In the event that Cronic Care is acquired by or merged with another company, if substantially all of our assets are transferred to another entity, or as part of bankruptcy proceedings or reorganization, we will notify affected users prior to transferring any personal data to the new entity.

How Do You Keep My Data Safe?

Cronic Care employs a comprehensive set of technical, administrative, and physical safeguards to ensure the security of user data. All data is transmitted via secure channels and is encrypted both in transit and at rest using industry-standard encryption protocols, such as S/MIME, X.509 certificates, and TLS. Data is protected during all read and write operations over the internet through the use of HTTPS. Moreover, Cronic Care utilizes HIPAA-compliant products and services for the storage and processing of health data. In addition to state-of-the-art security systems, we enforce strict internal access-control policies to prevent any unauthorized access or privacy violations.

How Does Cronic Care Protect Children?

Cronic Care is not intended for use by children. Parents or guardians may establish a Cronic Care account to manage the healthcare of a child between the ages of 13 and 17; however, our services are not directed at children under the age of 13. Should we discover that data has been collected from a child under 13, we will promptly delete the data and the associated account. If you suspect that a child under 13 has provided data to us without the appropriate parental or guardian consent, please contact us immediately.

Access, Storage, and Deletion of Personal Data

You may access and modify the personal data you have submitted by logging into your account and updating your profile information. Please note that copies of information you have updated, modified, or deleted may remain viewable in cached and archived pages of the Service for a period of time. Your personal data is stored both on your device and in the cloud.

We store information associated with your account until your account is deleted. You may delete your account at any time via the settings menu in the Services or by contacting us . Please be advised that it may take up to 24 hours to delete your account information, and we may retain it for legal purposes or to prevent harm, as described in the “When Is My Personal Data Shared?” section.

Your Rights Under California Privacy Law

This Privacy Policy complies with the California Consumer Privacy Act (CCPA), which mandates that we inform California residents of their rights to:

• Opt out of the sale of personal information,
• Obtain information regarding personal information that is collected, disclosed, or sold,
• Request deletion of personal information, and
• Be treated without discrimination in exercising these rights.

Further details on the sources from which we collect personal information are provided in the section titled “What Personal Data Does Cronic Care Collect About Me?”; the business and commercial purposes for which we collect your personal information are described in the section titled “How We Use Your Information”; and the categories of recipients with whom personal information is shared or sold are outlined in the section titled “When Is My Personal Data Shared?”

Cronic Care does not sell any personal information collected from your use of the Cronic Care Service.

If you wish to submit a request under the CCPA, or if you have any questions or concerns regarding our Privacy Policy or practices, please contact us .

Amendments to This Policy

Before implementing any material changes to this policy, Cronic Care will notify you and provide an opportunity to review the revised policy prior to your continued use of our services. You may access previous versions of this policy in our Archive of Previous Privacy Policies.

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Last updated: March 25, 2025.