Remote Patient Monitoring and Virtual Care | Dedicated to helping clinicians deliver consistently exceptional care to chronic patients at home.

Responsible Disclosure Policy

Cronic Care
3 min readJun 17, 2024


Security is a top priority for Cronic Care , and we believe that working with skilled security researchers can identify weaknesses in any technology. If you believe you’ve found a security vulnerability in Cronic Care’s systems, please notify us; we will work with you to resolve the issue promptly.

Disclosure Policy

If you believe you’ve discovered a potential vulnerability, please let us know by emailing us at We will acknowledge your email within seven business days.

Please provide us with a reasonable amount of time to resolve the issue before disclosing it to the public or a third party. We will triage your report within ten business days, and prioritize resolution of critical issues.


If you make a good faith effort to comply with this policy during your security research, we will consider your research to be authorized and we will work with you to understand and resolve the issue quickly, and Cronic Care will not recommend or pursue legal action related to your research. Should legal action be initiated by a third party against you for activities that were conducted in accordance with this policy, we will make this authorization known.


Under this policy, “research” means activities in which you:

* Notify us as soon as possible after you discover a real or potential security issue.

* Make every effort to avoid privacy violations, degradation of user experience, disruption to production systems, and destruction or manipulation of data.

* Only use exploits to the extent necessary to confirm a vulnerability’s presence.

* Do not use an exploit to compromise or exfiltrate data, establish persistent access, or use the exploit to pivot to other systems.

* Provide us a reasonable amount of time to resolve the issue before you disclose it publicly.

* Do not submit a high volume of low-quality reports.

* Do not break any applicable laws or regulations.

‍Once you’ve established that a vulnerability exists or encountered any sensitive data (including personally identifiable information, financial information, or proprietary information or trade secrets of any party), you must stop your test, notify us immediately, and not disclose this data to anyone else.


The following test methods are not authorized:

* Network denial of service (DoS or DDoS) tests or other tests that impair access to or damage a system or data

*Physical testing (e.g. office access, open doors, tailgating), social engineering (e.g. phishing, vishing), or any other non-technical vulnerability testing


This policy applies to the Cronic Care application hosted at Cronic and to any other subdomains or services associated with the Cronic Care application.

Thank you for helping to keep Cronic Care and our users safe!


Cronic Care is always open to feedback, questions, and suggestions. If you would like to talk to us, please feel free to email us at



Cronic Care

We are a healthcare technology company supporting clinicians in delivering exceptional care to chronic patients at home across California.