Keep yourself away from ShitMEX

cryptoGuard
Nov 1 · 3 min read

Shitmex is acting stupidly once again. Users’ email addresses were exposed due to an internal leak. In the statement, BitMex explained:” We are aware that some of our users have received a general user update email earlier today, which contained the email addresses of other users.”

People are just so disappointed and even angry about this self-styled №1 crypto derivatives trading platform. I really can’t figure out how a company who has been in the market for nearly 7 years could make such low-level mistakes. Any team with mature operations standards and procedures will easily avoid the embarrassing and disappointing situation like this. But to me, this is not surprising at all.

ShitMEX- Shit services

As mentioned in my another article (https://medium.com/@cryptoGuard4/duedex-a-competitive-alternative-to-bitmex-4fff5075e106), I do not recommend people to use BitMEX for the following reasons:

1. Frequent downtimes and overloading

2. Suspicious trading against its users

These two points above should already be enough to keep you away from BitMEX. However, the team has offered one more reason — — terrible customer service.

BitMEX has been so successful and profitable in the market. But this success doesn’t encourage the team to strive forward to maintain the good reputation. They started to be too arrogant to listen to their customers and improve the quality of their services.Let’s list something how BitMEX pissed their customers:

-No basic investment on the most basic CRM software to send out user notifications. (Arthur invest please! You’ve made so much money!)

-Only dealing with withdraw request once in 24 hours. (Hire more people damn it! Arthur, you are rich!)

-No investment to improve their infrastructure. Overloading takes place all the time. (not able to fix it or intend not to)

-Ignore complaints from users regarding system abnormal situations. (picture below)

It seems that BitMEX is such a big and profitable entity, they do not care about their users anymore. They could and should have done it much better.

Make the switch

Email address is the entry point for a lot of hacking Internet. Therefore, it is better for all affected users whose email address was leaked to change their registration email on BitMEX. However, I would rather suggest users to take even further. It’s the best to transfer all your assets out of ShitMEX and start all over again in a new exchange, which will cherish their users and provide high-quality services.

if you read through my previous articles you can easily tell that I am a DueDEX evangelist. It’s not because they paid me. The only way I am profiting from them is via their referral program. I recommend DueDEX just because it is an exchange with great security, reliability, transparency and customer services. If you are still hesitating or conflicted over switching completely to a new exchange, I would recommend to try their testnet (testnet.duedex.com), and experience their service, you will see for yourself. Register with my referral link, you can get up to 70 USD entry bonus. http://bit.ly/DueDEXRef