I Can’t verify my identity on Coinbase. What should I do?

I understand the frustration of encountering issues with identity verification on Coinbase. Here are steps and tips to help troubleshoot and potentially resolve the problem:

1. Review the Error Message:

• Carefully read any error message received. It may provide specific instructions on how to address the issue. If the message is unclear, share it here for further analysis.

2. Double-Check Information:

• Ensure you’re entering personal information exactly as it appears on your government-issued ID. Check for typos or inconsistencies in your name, address, and date of birth.

3. Use the Correct ID:

• Coinbase requires a valid, government-issued photo ID for verification. Confirm you’re using the accepted ID type for your region and follow Coinbase’s guidelines for clear picture submissions.

4. Try a Different Browser or Device:

• Technical glitches can sometimes affect the verification process. Attempt verification using a different web browser or device to see if the issue persists.

5. Clear Browser Cache and Cookies:

• Cached data might cause problems with online processes. Clear your browser’s cache and cookies, as this could potentially resolve the issue.

6. If None of the Above Works:

• Contact Coinbase support at Coinbase Help. Their support team can investigate the issue further and provide personalized assistance.

Additional Tips:

• Ensure a stable internet connection.
• Avoid using a VPN during the identity verification process.
• Coinbase may take some time to process verification documents, so be patient and await their response.

Remember, identity verification is crucial for security on Coinbase and to comply with regulations. Following these steps and tips should help you navigate the verification process successfully. If you have more questions or need further assistance, feel free to ask!

Read also: Comparing Coinbase and Binance: Choosing the Right Platform for You