The Best 10 Chatbots for Your Customer Support in 2023

Csilla Feher
10 min readMar 10, 2023

In today’s digital age, businesses need to stay ahead of the game by offering excellent customer service to their clients. One of the most popular and effective ways to do so is through chatbots. Chatbots are computer programs designed to simulate human conversations. They can be used by businesses to communicate with their customers, answer questions, and offer assistance.

With so many chatbot options available in the market, it can be overwhelming for businesses to choose the right one. That’s why we’ve compared and reviewed 10 of the top chatbots in the market to help businesses make an informed decision. These services include SAAS First, ProProfs, Tidio, Aivo, Freshchat, Zendesk, Intercom, HubSpot Chatbot, Landbot, and Drift Chatbot.

Each of these chatbot tools has unique features and capabilities that can cater to different business needs. Some of them excel in providing excellent customer service, while others offer advanced customization options. By reading our comparison, businesses can identify which software will work best for their specific requirements.

Whether you’re a small business owner or a large enterprise, our comparison will provide you with valuable insights into the world of chatbots and help you make the best decision on which one to choose.

Chatbots in customer support software

1. SAAS First -The First Truly AI-Powered Customer Support

SAAS First has the first truly AI-powered chatbot that offers personalized customer support and sales. This groundbreaking technology uses advanced algorithms and machine learning to understand inquiries and provide fast, accurate responses in real-time.

SAAS First is designed to streamline customer support and sales processes, freeing up resources for other essential tasks.

Unlike traditional chatbots, SAAS First’s AI technology understands the meaning behind inquiries, providing personalized and accurate responses in real-time. With SAAS First, you can enjoy an intuitive, conversational bot that truly understands the meaning behind your customer’s questions. They use NLP technology (Natural Language Processing), which enables the chat to understand queries in almost all languages.

SAAS First integrates seamlessly with your website, providing a personalized and efficient customer support experience. You don’t need coding skills to implement AI technology into your website.

The AI technology behind SAAS First is continually learning and improving, delivering personalized, real-time responses with accuracy and speed.

Key Features of SAAS First:

  • All-in-one platform for every aspect of business
  • Free trial for one year
  • Understanding and responding to inquiries in real-time, providing quick and accurate assistance.
  • Streamlining customer support and sales processes by automating repetitive tasks and routing inquiries to the appropriate teams.
  • Delivering a personalized and efficient customer support experience by recommendations.
  • Constantly learning and improving to stay up-to-date with the latest trends and best practices
  • Multilingual support thanks to NLP technology

Drawbacks:

  • As the artificial intelligence technology is relatively new, this AI-driven conversational bot is still in the early stages of development, leaving space for some errors.

Prices:

  • Free Version: 1000 chat replies in total, available for a year
  • Growing Business: $45/ month for 1000 chatbot replies/month
  • Advanced Business: $175/month for 3000 chatbot replies/month

2. ProProfs — Live Chat Sofware for Instant Help

ProProfs offers a chatbot designed to enhance communication with users and provide instant help and support on your e-commerce website.

ProProfs offers a combination of automated and human services to attract high-quality leads and improve sales. With the live chat software, you can easily transfer chats, set individual operator greetings, respond to chats from social media, and integrate with leading CRM systems such as Microsoft Dynamics 365. ProProfs also allows you to track customer ratings and check operator performance reports.

The application captures visitor details with a pre-chat form, ensuring personalized and efficient customer support.

Key Features of ProProfs:

  • 24/7 support available on website, improved response times
  • Customize greetings for each operator to provide personalized assistance to your customers round the clock.
  • Seamlessly transferring chats between operators
  • Responding to chat messages from social media platforms
  • Integrating with top CRM systems such as Microsoft Dynamics 365
  • Easily monitoring customer ratings
  • Keeping track of operator performance reports for optimization
  • Capturing visitor details with a pre-chat form

Drawbacks:

  • Limited options for the customizable chatbot templates

Pricing:

  • Free for one operator
  • For a team:
  • Yearly plan: $19.99/operator/month — $239.88 annually
  • Monthly plan: $29.99/operator/month

3. Tidio — Top- Rated Live Website Chat Service

Tidio provides a chatbot allowing communication in real-time with the help of NLP (Natural Language Processing).

It is designed to provide fast and efficient customer support with AI. This way, it is easy for customers to get the answers they need quickly. Tidio allows businesses to automate repetitive tasks and personalize conversations, saving time and improving customer satisfaction.

With Tidio, you can integrate your chatbot with your website and other messaging apps. It provides one single platform where you can manage all your customer conversations.

Key Features of Tidio

  • Pre-built conversation bot templates to quickly and easily create customized chatbots
  • Fast and efficient customer support by automating routine tasks and instant responses to inquiries.
  • Automating repetitive tasks and freeing up your team to focus on high-value activities
  • Personalizing conversations by leveraging AI-powered chatbots
  • Seamlessly integrating with your website and other messaging apps
  • Automating FAQs

Drawbacks:

  • Cannot manage contacts from essential platforms, such as Whatsapp or Twitter.
  • Difficult to manage if any changes need to be made in the chatbot.

Pricing:

  • Free trial available
  • Starting from $16.70/month, the prices are based on the number of chatbot triggers

4. Aivo Chatbot — Super Easy Automated Conversational AI

Aivo Chatbot is an AI-powered chatbot that offers personalized customer support and sales. Aivo Chatbot is designed to provide a seamless software support experience.

Aivo conversational chatbot for customer service

With Aivo Chatbot, you can integrate your chatbot with your website, social media, and messaging apps. It becomes an effortless task to manage your conversations because everything is in one place.

Key Features of Aivo Chatbot:

  • Omnichannel support: integration with social media, email, and messaging apps.
  • Advanced analytics and reports, detailed insights into customers’ behavior and preferences.
  • Human handover feature, which allows conversations to be seamlessly transferred to human agents when necessary.
  • Easy customization for tailoring the chatbot’s appearance

Drawbacks:

  • Setting up the integrations is difficult.
  • No 27/4 live support
  • Lack of documentation
  • Pricing not clear

Pricing:

  • After scheduling a demo, an Aivo specialist evaluates your case and offers a tailor-made plan based on your needs.

5. Freshchat — The Most Comprehensive Chatbot Software

Freshchat is a modern messaging software designed to help businesses provide real-time support and engage with customers across multiple channels.

Freshchat is designed to complement the broader suite of Freshworks products, including help desk, online sales, and marketing automation tools. As such, Freshchat is most suitable for businesses that are already using, or planning to use, Freshworks’ suite of products.

Key features:

  • Customizable chat widget tailored to match the brand’s look and feel.
  • Multi-channel support
  • Context-driven AI-powered chatbots for automating customer support processes, providing personalized and accurate responses to customer inquiries.
  • Team collaboration with a shared inbox allowing teams to collaborate and respond to customer inquiries in real-time.
  • Detailed analytics and reporting optimizing customer support and sales processes.

Drawbacks:

  • You can only use Freshchat if you use other business systems of Freshworks. If you decide to use Freshchat, be committed to only using the Freshwork software.
  • Limited number of integrations available

Pricing:

  • Free trial available
  • Growth: $15/agent/month — billed annually, $18/agent/month — billed monthly. This plan includes up to 2000 bot sessions/month for free.
  • Pro: $39/agent/month — billed annually, $47/agent/month — billed monthly. This plan includes up to 3000 bot sessions/month for free.
  • Enterprise: $69/agent/month — billed annually, $83/agent/month — billed monthly. This plan includes up to 5000 bot sessions/month for free.

6. Zendesk Support Suite — Reliable and Flexible AI-Powered Customer Success System

Zendesk Support Suite is a customer support chatbot that allows businesses to manage user interactions across multiple channels.

Zendesk Support Suite customer service solution with chatbot

Zendesk Support Suite offers many features, such as AI-powered chatbots, customer self-service tools, and live chat support. They also offer weekly reports on comprehensive analytics.

Key features:

  • AI-powered chatbots assisting with customer inquiries and support requests.
  • Self-service tools for customers to find answers to their questions.
  • Live chat support for real-time engagement with users.
  • Integration with social media, email, and messaging platforms is available.
  • Multilingual support is offered in more than 30 languages.

Drawbacks:

  • Very few integrations
  • Need to use API to integrate AI-powered bots
  • Most useful only when on Professional or Enterprise plan

Pricing:

  • Free trial available
  • Suite Team: $49/agent/month billed annually — up to 50 AI-powered automated answers
  • Suite Growth: $79/agent/month billed annually — up to 100 AI-powered automated answers
  • Suite Professional: $99/agent/month billed annually — up to 500 AI-powered automated answers
  • Suite Enterprise: $150/agent!month billed annually — up to 1000 AI-powered automated answers

7. Intercom — Automation, Chatbots, and Contact Management in One Place

Intercom is a CRM software that helps businesses engage with users and prospects in a personalized way. The chatbot tool allows businesses to send targeted messages to customers based on their behavior, location, and other factors.

Intercom offers a range of features that enable businesses to build relationships with people. These features include automated messaging, chatbots, and personalized content.

Key features:

  • Automated messaging tailored to customers.
  • Chatbots available to assist with inquiries and support requests.
  • Personalized content for each person
  • Integration with various tools, including CRMs, helpdesk software, and marketing automation platforms.
  • Multilingual support offered in 38 different languages.

Drawbacks:

  • Limited to website only
  • Integration can be difficult
  • Add-on services can be overpriced
  • Changing, unreliable pricing

Pricing for Support:

  • Starter: $74/month — Conversation routing bot
  • Pro: Custom-calculated based on number of Seats and People Reached — Resolution Bot (available with add-on)
  • Premium: Custom-calculated based on number of Seats and People Reached — Resolution Bot (available with add-on)

8. HubSpot Chatbot — Free Chatbot Building for Automating Customer Support

HubSpot Chatbot is a customer support chatbot that helps businesses provide fast and efficient support to their users.

The chatbot offers a range of features to manage customer interactions in a personalized way. You can use tools such as live chat support, chatbots, and customer feedback tools.

Key features:

  • Live chat support, real time engagement
  • Chatbots handling client inquiries and support requests, with a human touch.
  • Customer feedback tools
  • Integration with other HubSpot tools, including CRMs, marketing automation, and sales tools

Drawbacks:

  • Conversations can be easily missed
  • Limited customization of chat widget
  • No chat broadcasting
  • No chatbot analytics
  • No option for using messages in different chatflows

Pricing:

  • Free Chatbot Builder
  • Starter Plan: €18/month — with limited features of Conversational Bot
  • Professional Plan: €792/month — Includes ticket creation, lead qualification, and meeting booking bots, plus custom bots, custom branching logic, and advanced targeting.
  • Enterprise Plan: €3,300/month — Includes ticket creation, lead qualification, and meeting booking bots, plus custom bots, custom branching logic, and advanced targeting.

9. Landbot — Intuitive AI Chatbot for Customer Service

Landbot is a chatbot builder that enables businesses to create custom-made chatbots for their website or messaging platform. Landbot has an easy-to-use platform where users can create engaging customer support software.

Handling customer inquiries, support requests, and lead generation becomes an easy task. As with other chatbot building tools, this one doesn’t require any coding skills.

Key features:

  • Drag-and-drop chatbot builder
  • Integration with other tools, including CRMs, email marketing, and messaging platforms
  • Chatbots handling customer inquiries, support requests, and lead generation.
  • Multilingual support
  • A/B testing and analytics to optimize chatbot performance.

Drawbacks:

  • Difficult to set up integrations
  • Limited number of integrations
  • Not optimized for mobile use
  • Only available in English

Pricing:

  • Sandbox: Free Forever — 100 chats/month, Basic Flow Operations, limited integrations, Basic Power-ups, team Inbox
  • Starter: €30/month — 500 chats/month, Upgraded Flow Operations, Custom Code CSS/JS, Basic Integrations, Essential Power-ups
  • Pro: €80/month — 2500 chats/month, Advanced Flow Operations, Custom Branding, Essential Integrations, Advanced Power-ups, Webhooks and API, Live Chat Support
  • Business: starting at €300/month, where the chats are custom-based, Priority Support, Dedicated Success Manager, Team Training, Custom documentation review

10. Drift Chatbot — A Prime IT Sofware for Live Chat on Your Website

Drift Chatbot is a conversational marketing platform that helps businesses engage with prospects and customers in a more personalized way. This customer success software helps you generate leads, qualify prospects, and provide fast and efficient support to customers.

Key features:

  • Conversational AI, marketing platform
  • Lead generation tools
  • Dashboard providing comprehensive insight into performance
  • User-friendly platform
  • Integrations with other tools, including CRMs, marketing automation, and sales tools.

Drawbacks:

  • Can only access the AI-powered chatbots in the Enterprise plan
  • Can only have more than 1 team in the Enterprise plan
  • No messaging on larger channels

Pricing:

  • Enterprise plan: custom-base

Conclusion

Choosing the right chatbot can have a significant impact on your business’s success. With so many options available, it can be overwhelming to find the right fit.

We hope that our evaluation of these 10 chatbots has provided you with the information you need to make a decision. Whether you are looking for a user-friendly chatbot, an affordable option, or advanced features and integrations, there is a chatbot out there that can meet your needs.

Consider the features that matter most to you, and don’t hesitate to reach out to customer support to get answers to any questions you may have. With the right chatbot in place, you can enhance your customer service, streamline your operations, and ultimately grow your business.

Ultimately, the choice of chatbot will depend on the specific needs and goals of the business. It’s important to carefully evaluate each option and choose the chatbot that best aligns with your business objectives.

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