
with …ealing with complex interpersonal issues day-to-day, I would have looked at you like you were mad.) But I learned it because it’s the heart of the job, and because it turns out that this is where the most extraordinary challenges and worthwhile results happen.
…e’s emotional needs and so on — this is something that makes them better engineers, not worse ones. It’s a skillset that I did not start out with, and have had to learn through years upon years of grueling work. (And I should add that I’m very much an introvert; if you had asked me twenty years ago if I were su…