That was a great article. It’s so nice to know that someone out there is listening as users don’t often get the sense that anyone is.
I was going to comment on the iOS vs Android situation but as several other people have I will just throw in a vote for the elitism view. Historically, iOS users are not used to everyone else having the same apps that they do and they’re darn sniffy about it.
As for the 1 vs 5 voting, I find that so strange. I very rarely ever give either a 1 or a 5, since rarely is anything ever perfect or a complete disaster.
But the BIG issue for me is when apps want to be everything to everyone and keep adding more stuff.
I just HATE that. I have a favourite app, that after more than a decade has started doing that and I expect I will soon have to drop them. I can’t update their programs since they have added functions that I already have and am satisfied with, on other programs that I have already paid for.
I have written them about that and gained no response. No way to turn the new functions off, or to not download them. I will shortly have to make a choice and it will have to be to dump that app and find a new one that just does what I need and doesn’t try to take over my life.
If you MUST add functions, at least make them widgets that a user can choose to download and integrate or not.
And when I look at how I rate an app, I try to wait until I have had some interaction with the support staff. One of the most important things any app, program or business can have today is a support staff whose reading comprehension is above the Grade 2 level. I am SO tired of getting replies from support that don’t address the question I asked, and are often so badly out-of-synch that I think maybe they have sent answers to the wrong people. Except that with threaded e-mail I know they can’t, so I have to accept the fact that they didn’t take the time to read and understand the question. Major fail!
