Service blueprinting

The What, When, Why & How.

What are service blueprints?

When do we use service blueprints?

For APG we designed blueprints for 33 modules that together form their new customer portal. Read more here.

Other benefits of service blueprints

A snapshot of a service blueprint about the journey of a house hunter for Vestide. Read more here.

Service blueprints are not…

Conclusion

Medior UX researcher @ Mirabeau with a true passion for creating user-centred solutions.