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An open letter to Slack in response to the open letter to Microsoft:

Dear Friends at Slack,

  1. This letter is premised on your audience sharing a collective view that Microsoft sucks. I would hope that a company with a mission to have its software accepted by nearly every corporate environment would have an appreciation for the fact that most environments are pro-Microsoft. So out of the gate, you are attacking (and by attacking I mean passive-aggressively ass-kissing in true Millennial form) a company whose software is being used by the majority of your customers.
  2. You have created a functional piece of software that in some ways enhances communications between teams. THIS IS NOT A REVOLUTION. Please take a moment to let that sink in. That you’re doing, as difficult as this may be to believe, is not a revolution.
  3. Where to begin on your suggestion that “ you’ve got to do this with love.You’ll need to take a radically different approach to supporting and partnering with customers to help them adjust to new and better ways of working.” First, this is just so f-ing conceited. Any company that remains in business partners with customers to improve the product. Do you think you invented that concept? Second, what does any of that have to do with love? Don’t overthink it, it has nothing to do with love. And if it does, why would you presume that Microsoft wouldn’t be doing that without your friendly advice?
  4. The “humor” that you’ve incorporated into Slack is so one-note and twee that if Microsoft wanted to show their “love” in that way it would be simple. However, I often cringe when I see some of those little phrases. They remind me of something the late, great, Clippy would have said, if he only loved his customers.
  5. Communication is hard, yet it is the most fundamental thing we do as human beings. Wow…I mean, wow, that is profound dude. That may be true, but it is certainly not applicable to the Slack version of communication.
  6. Building a product that allows for significant improvements in how people communicate requires a degree of thoughtfulness and craftsmanship that is not common in the development of enterprise software. Geez…sorry to anyone currently working in the development of enterprise software, Slack clearly believes that you are not thoughtful and are certainly not craftsman. Try bringing more love to your work and then you too can be a revolutionary, thoughtful craftsmen like your friends at Slack.

— — Your Customers