Consultor de Transformação Digital, Design Thinker, Facilitador de Educação Corporativa
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“behaviours done with little or no conscious thought.” He also states that “When harnessed correctly, technology can enhance lives through healthful behaviours that improve our relationships, make us smarter, and increase productivity.”
And it will take all of our combined effort to curtail the egregious application of Net Promoter Score surveys. Really, mis-used NPS is a toxic kudzu strangling critical thinking.
Bad design gets out in the world not because the people working on it lack skills, but often because the decision-making process is broken. Fixing that is a team effort that has to go bottom up, top down, and all the way across.