Learning curve is the key
The Scaling issue
Amongst all the rules we need to understand when talking about scaling and repetition, the learning curve is the one we should follow most.
Operation side
Repetition is terrific, hell yea.
Just imagine a second. You are working in a factory that produces carved wood elements. The first object you will make will be of poor quality and you will not even be able to sell it. If you repeat the same operation for days, weeks, months, years you will clearly make better products and you will do it faster. Double gain.
It’s the same for almost every task. The e-mails you write, the leadership you have, the presentations you make. You become more efficient.
This is very applicable to Save my Smartphone. Repairing is our business production.
The first time you open a smartphone, your movements are hesitant. You loose time checking your every move. Thus, the first experiences are on broken devices. You need to find the best hand and wrist movements and work on our tutorials. With practice you pick up speed and need less help. After two weeks, of disassembling devices on a daily basis, the progress is incredible.
The curve is always the same. It increases slowly at the beginning as you just discover the environment. After few days, the curve accelerates and at a certain point the progress accelerates and stabilizes after a few weeks. However, it never stops, even if there is less effort to learn more. The repetition of the task is what makes your job terrific.
We call this: true skill.
Product Side
If you don’t learn you die.
Who win? Why some companies goes faster than others? How innovate?
One word: Learn!
Disruption is learning. Becoming a game changer is learning. Who we are is learning. If you don’t, you die.
Learning is about evolving. Think about it. You are the person you became because of everything you learnt. You acquired competences, personality, skills, knowledge, knowhow throw your life and it never stop.
Your product is a person. Save my Smartphone is born. The 13 February 2013. It grew up and since that day it is evolving. We learn about our market the be in all places where we wait for us. We acquired great knowledge, huge knowhow and the best skills to serve our clients. Our everyday focus is to create the best repairing service for the connected devices. Today smartphones and tablets, tomorrow maybe laptops, watches, bracelets or housing objects. The quicker, the safer, the best experience. And when i look at what was Save my Smartphone one year and a half ago i don’t even recognize our service. And don’t forget. One day, you product will die.
Who win? The one that got the better learning curve. If you don’t use all your experience to profit your service/product then all your work is useless. Why we are certain to win the market at Save my Smartphone? Because we are certain to go faster than our concurrents. What means go faster? Learn quicker and quicker. The time it take to copy us, we already are in new projects and preparing the next step. We deeply know that leadership is not a money issue. It’s about the learning curve we got. And don’t forget, we are playing for real. It’s winner takes all.
Customer Side
The only boss
What you see everyday coming at Save my Smartphone’s office:
http://cdn.savemysmartphone.com/static/images/office.jpg
Learning Curves is fully applicable to understand your clients needs. On a website we call it conversion. Using the best tools (mix pannel, algolia, google analytics, intercom) to serve our client. We want them to find exactly what they need when they connect on http://savemysmartphone.com. On our corners, we constantly ameliorate the perfect wording to create trust and engagement with our client.
Good curve = More/better selling = Faster growing
The best learning lesson you always get it from your customers.
We call this: Improvement
DM
