Inbox is one of the latest product offerings at Hootsuite, with the goal of offering customers a new way to interact and engage with their clients across multiple social networks in one centralized view. Since launching in August 2018, Inbox has grown to support engagement across multiple channels such as Twitter direct messages, Facebook private messages and LinkedIn page posts.

A notable feature of Inbox is that it enables teams to collaborate in real-time to triage and respond to customer messages. Two users on the same team will have a synchronized view of Inbox, where actions one user takes will…

Daniel Bajj

Software Engineer at Yelp

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