daniel foppenA New Breed Of Service LeadersThe last couple of weeks I’ve been visiting some of our Oracle Service Cloud customers in the beautiful (and scorchingly hot) country of…Jul 22, 2015Jul 22, 2015
daniel foppenBUZZWORD OF THE MONTH: TOTAL COST OF OWNERSHIPIn my industry (as in every industry I guess) professionals love buzzwords (and acronyms). I guess the idea is that the more buzzwords and…Feb 5, 2015Feb 5, 2015
daniel foppenTHE CURSE OF THE BUSINESS CASEI was reading the latest book by Clay Christensen on my way back from the states, in which I read this interesting anecdote about the Euro…Feb 5, 2015Feb 5, 2015