With a myriad of sexy consumer-facing UX case studies being showcased on Medium, I thought I’d be a little unconventional and show you a real design problem from a different perspective, following the principles of design thinking.
I’ve omitted or obfuscated confidential information in this case study, most notably the company name — whom I’ll refer to as “CompanyX” for the rest of this post.
For CompanyX, finding and reporting on energy metering assets in the field was an arduous manual process full of human error and recurring problems. …
Hybrid Product Manager and Designer. Currently working @ Rokt. Passionate about solving really hard problems whilst zipping around the world!