Helping Leaders Get Team Feedback To Grow Faster with Claire @ — EV Ep. 20

Dan Martell
Jan 30 · 2 min read

Reality Check: Success isn’t about driving Ferraris and sipping champagne from a private jet…

It’s about how you handle problems.

No matter how many customers you get, how much profit you make… you will always have problems.

Money might buy you a bigger team and more talented employees, but then you’ve got the problem of actually knowing your team!

How do you keep your finger on the pulse in your own company?

That is one of the biggest problems that SaaS founders encounter when they start to scale.

Growing pains.

Losing touch.

Well, in this week’s episode of Escape Velocity, I sat down to interview someone who has solved this exact problem for lots of businesses: Claire Lew.

Claire is the CEO of Know Your Team.

They build software that saves a manager from becoming a bad boss.

One minor improvement in team communication can have an exponential effect on productivity, output and growth business-wide.

It’s such a significant problem that Claire now works with managers from DropBox, Mailchimp, AirBnb, and more…

…working with over 15,000 people in 25 countries

…and yet her own business is just 4 people!

Claire is infinitely intelligent, full of great stories, and in this episode you’ll learn:

  • Why her boss made her quit
  • How she started with one-on-one consulting
  • Her first customer (Jason from Basecamp!)
  • Becoming a CEO at 24 years old
  • Being profitable from month one
  • The 3 biggest things most CEOs don’t know about their team
  • Nailing the right pricing
  • Rebuilding your own product

I love Claire’s story because it maps out the time-tested steps to growth.

She had a problem (she hated her boss), she wanted to solve this problem (developed a way to provide feedback), she began helping people 1-on-1 (idea validation), then she scaled into a SaaS.

Starting a great business is not rocket science.

Sometimes simplicity is the key.

Get your headphones in, queue up the episode right here, and don’t forget to leave a comment. I love getting the conversation going!

Dan Martell has advised more startups than his hometown has people and teaches startup founders like you how to scale. (Get the free 3 videos to grow your business here.) He previously created, raised venture funding for and successfully exited two tech startups: Flowtown and You should follow him on twitter @danmartell for tweets that are actually awesome.

Originally published at on January 30, 2020.

Dan Martell

Written by

I coach ambitious software founders | Award-winning angel investor / 5x founder with 3x exits | Speaker | Proud Father.

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