6 Components of Australian Retail CX

Danny Phillips
Jul 17, 2018 · 8 min read

Point of Sale and Clientelling

If NO, this is a GUEST customer.

If YES, this is a KNOWN customer.

Mobile App

ECommerce

Customer Service

Communications

Marketing Communications

Customer Communications

Reporting and Insights


Danny Phillips

Written by

Advocate for creating better customer experiences in Australian retail. Co-founder of Arkade CX Agency and the Omneo CX Suite.

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