Dan Smedley

“You can’t connect the dots looking forward; you can only connect them looking backwards. So you have to trust that the dots will somehow connect in your future.”

The “Download” is the first step. It’s the one where you do the discovery. The fact-finding. The listening. Pay really close attention. Ask follow-up questions. And take copious amounts of notes. Sit across from your client with your laptop open. Clearly commu…

In fact, the psychological pain of losing is twice as powerful as the pleasure of winning.