This pace might sound too fast — and it was. The night before the international launch, we were still trying to get the homepage translated! And on the home front, we were undeniably neglecting operational challenges. But it was worth it. When competition comes after you, move ridiculously fast. Marketplaces are normally winner-take-all markets. If we had lost ground to European competitors in 2012, we may have never gotten it back.
…ur users when necessary. Believe in the good of people, not that the worst case will always happen. When you lean into fostering trust, your users will in turn have trust in you. And that is the most important thing a marketplace can build.