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Darren Deehan
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#workforcemanagement #contactcentres #SaaS #cloud
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Darren Deehan
Feb 24, 2016
· 5 min read
Robotic Process Automation ‘RPA’ in the Call Centre
What is Robotic Process Automation and how can…
Darren Deehan
Feb 24, 2016
· 4 min read
What ‘Skills’ should you have endorsed on LinkedIn to develop your career in Call Centres
Darren Deehan
Oct 22, 2015
· 2 min read
10 Workforce Planning mistakes to Avoid
The Anatomy of an Unsuccessful Call Centre Workforce Planner
5
Darren Deehan
Oct 21, 2015
· 2 min read
10 Workforce Planning mistakes to Avoid
The Anatomy of an Unsuccessful Call Centre Workforce Planner
An unsuccessful Workforce Planner does not have a sound understanding of the basic Call Centre calculations — principles of Erlang and…
Darren Deehan
Oct 20, 2015
· 4 min read
How do you make the business case for WFM as a Business Process Outsourcer (BPO) ?