Datakili TeamImplementation of a customer journey analysis toolTo be able to implement a customer journey analysis tool and carry out a customer journey analysis project, it is important to bring the…Mar 15, 2023Mar 15, 2023
Datakili TeamManagement of your customer journey analytics teamA well-coordinated customer journey analysis project team will be able to work in a more efficient and optimized way towards the success of…Mar 7, 2023Mar 7, 2023
Datakili TeamHow to choose the customer journey analysis tool suitable for your needsIn order to study all of your use cases, you will have to analyze a large volume of data.Mar 6, 2023Mar 6, 2023
Datakili TeamHow to select a relevant use case for your customer journey analysis projectDefine your customer journey analytics project, improve your CX with a journey example. Discover our use case about customer journey…Feb 10, 2023Feb 10, 2023
Datakili TeamSteps to define your customer journey projectWhy is it important to define the scope and the size of your customer journey analysis project beforehand? And how to do so?Dec 12, 2022Dec 12, 2022
Datakili TeamWhat is an omnichannel journey and how to analyze it?A customer journey can be defined as a succession of interactions between your company and your customers through all your channels.Nov 28, 2022Nov 28, 2022
Datakili TeamBuild customer loyalty thanks to journey analyticsNothing is more precious than your customers. You have to reward their trust before even thinking about getting new ones.Aug 8, 2022Aug 8, 2022
Datakili TeamAvoid repeat calls, cut costs, and improve customer satisfaction!Many customers try multiple times to reach customer service by phone, whether they are in search for a personalized relation with an…Jul 20, 2022Jul 20, 2022
