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Data platrOptimizing Contact Centers with ML & AI: A Breakthrough in Agent Attrition ManagementThe landscape of customer service is rapidly evolving, with Contact Center as a Service (CCaaS) providers at the forefront of this…4 min read·Apr 19, 2024----
Data platrCrafting Dynamic Titles Based on Dates in Google Looker: A Step-by-Step GuideIntroduction:4 min read·Apr 19, 2024----
Data platrMaximizing People Analytics with the Power of Databricks Lakehouse Platform and Omni AnalyticsThis article serves a preview for People Analytics KPIs and Dashboards using Databricks Lakehouse Platform and Omni Analytics9 min read·Mar 21, 2024----
Data platrModernize On-Prem Oracle Business Intelligence GL( OBIEE/OBIA ) with Google Cloud BigQuery & Looker…This article serves as a continuation of Part 1, focusing on the technical aspects of General Ledger KPIs and Dashboards. For a…13 min read·Mar 2, 2024----
Data platrOracle Financial Analytics: Unveiling General Ledger KPIs and Dashboards for Actionable Insights…Introduction7 min read·Feb 20, 2024----
Data platrAccelerate Genesys Data Integration with Google Cloud Platform: Unleashing Smarter Decision-Making…This article delves deeply into the process of architecting a solution by combining Genesys and Google Cloud Platform (BigQuery + Looker)…9 min read·Feb 14, 2024----
Data platrUnlocking Core Concepts: A Comprehensive Guide to OMNI Analytics DocumentationINTRODUCTION12 min read·Feb 2, 2024----
Data platrMastering the Art of Data: A Blueprint for Developing Your Data StrategyTechnology leaders within organizations play pivotal roles in shaping the technology landscape, and one of their critical responsibilities…7 min read·Jan 15, 2024----
Data platrUnveiling Omni Analytics: Unlock data potential by balancing flexibility and governance — Part 1Data is the currency of the modern age, and harnessing its power efficiently is a challenge faced by organizations of every industry and…6 min read·Jan 10, 2024----