IT Training in The Workplace
It is important that your business continues to grow in the future and being able to cope with technology is the worry on many business’ minds. IT is growing rapidly and for many professionals lifting a pen and a note pad just isn’t necessary anymore.
If your business is using top of the range equipment they will be one step ahead of their competition, however, having staff that can efficiently use this technology may be where your business lags behind.
The Importance of ITIL Training
Now more than ever we’re spending the majority of our working day engaging with computers and technology, in fact, we spend four hundred and forty four minutes each day staring into screens! This could be even more for your IT employees, therefore it is crucial for your business has employees that can work efficiency during these valuable four hundred and forty four minutes, allowing you to get ahead of the curve.
Does your business have a plan for when it expands? Does it require new technology which will expand with it? For your employees, technology should make there working day easier, not harder. For your staff to really under the IT working of your business then the organisation must invest in staff training.
Investing in a training program like ITIL means that your employee’s workload will not only become more manageable but it could reduce support costs by 30%. ITIL training has the ability to educate your staff about the advantages of information technology, it will also give them the s resources they may need to be more organised, which effectively will lead to more functional roles in IT Service Management.
Developing Your Staff with ITIL Training
Having staff that is trained will make your business more valuable. A 2015 survey has proven that seven out of ten respondents said that training and development opportunities which are relevant to their job role will influence their decision to stay with a company.
Holding on to good staff is important as contact staff replacement may disrupt the flow of projects within your business. Therefore, if you would like to retain your present employees, you must give them something back.
Training is great for inspiring your employees. Breaking up their time at your business will make them more productive as they will appreciate your effort in helping them expand their knowledge. Classroom training may seem like a great idea, however, organising can often be difficult as staff holidays and sickness can cause disruption.
The ITIL certification will allow your business to develop a single framework in which all IT projects can be run from. All of your IT staff can complete the course as it can be taken online which may suit their personal learning style and lifestyle needs.
How Does ITIL Certification Work?
Link Alander has over 20 years’ experience in higher education technology management. He is currently responsible for Lone Star College’s Office of Technology Services and he believes that ever business should have a concrete IT training strategy in place:
“Everybody on our staff is ITIL-certified at the Foundations level, if not higher. We focus heavily on IT service management, so everyone understands how to operate and be professional in the organisation.”
With technology growing so quickly it is highly recommended that any one working with IT equipment ITIL-certified. Even the most basic of IT equipment is constantly upgrading and training in ITIL means that your business will be able to cope and use the best practice of IT within your organisation.
For a bigger organisation like Link Alander’s, he suggests that staff should be trained in IT Twice per year and all new employees should receive the same training. Having your staff trained in the same practices will be beneficial to your business as it could improve your company’s efficiency overall due to better professional standards and results.
The important thing about staff training is making it work for your business. The majority of your staff will be delighted with the support your management are giving them to develop in their current job role. Investing IT will soon become a necessity, as the use of software and applications has replaced outdated paper methods. By ensuring that your staff is informed about how these processes it will make them feel more comfortable in their work place environment.