Well this FCC change means they can do the same thing with your access to websites. “You want access to Netflix? That’s a part of our premium entertainment package, along with IMDB, Rotten Tomatoes, and E! Online. Just an extra $15/month. Amazon Prime not included.”

The Trump-appointed FCC chair says this change gets rid of government “micromanagement of the internet.” That notion ignores a key fact: Internet Service Providers are not subject to regular market forces. In most markets they’re monopolies. Monopolies need to be regulated.

We’ll see what comes out of this, but it has the potential to completely change the way we experience the internet, and what we pay for it.


First published March 25, 2014 on APCO Forums.

The wave of conversation about Internet-connected things, particularly wearables, continued at this month’s South by Southwest Interactive. We saw Fitbits and Fuels, Mothers and Sproutlings, Rings and Whistles.

As these devices proliferate in our environment, we user experience people will need to get more judicious when designing how they call attention to themselves, lest our connected homes become a cacophony of beeps, flashes and buzzes.

Alfred Lui of Seer Labs made this point in his thoughtful presentation, Reorienting UX Design for the Internet of Things. …


First published December 16, 2011 on daveburke.com

I was truly thrilled and honored to be selected to speak at the 2012 IA Summit. I’ve been going to the Summit for years (first time was in Vegas), and have always found the content to be top notch and the community to be even better.

So here’s the proposal for the talk. I’m happy to hear feedback or suggestions as I put it together.

Happiness is overrated.

It’s almost a mantra in the user experience world: you should aim to “delight” your users. You should stud their experience with moments of “wow”. …


First published June 7, 2011 on daveburke.com

A recent conversation about user testing new features and designs induced me to get a little more organized in my thinking about the right method for particular testing goals. Two key dimensions to consider are:

  • User Dimension (X Axis): Is our research goal to better understand how users are behaving on the site (aka, what users are doing), or is it more about understanding their underlying goals, tasks, and assumptions (aka, why users are doing what they do)?
  • Product Dimension (Y Axis): Are we more interested in how well our product is aligning…

This is a poster presentation for the 2011 IA Summit. Download the poster PDF.

This was presented at the 2011 IA Summit.

“The UX Hierarchy of Needs To Be Fixed” is composed of a graded set of consequences for UX defects. The idea is that, when facing a backlog of defects in a product nearing launch, you should fix defects in the more severe categories — the ones at the bottom of the pyramid — before tackling ones that are higher up. The categories are, from most to least severe:

Goal/Task Loss. The defect consistently blocks the user from completing a critical task or goal, either due to system failure or severe usability issues…


First published August 1, 2010 on daveburke.com

So tweeted Jeff Jarvis, quoting Lauren Ashburn completely out of context. The topic on today’s Reliable Sources, under the banner “The Poisonous Press: Invective Attracts Attention”, was whether the increasingly nasty partisan political dialogue has bled into journalism. Here’s the exchange around Jarvis’ quote:

Kurtz: People at this table who went into journalism used to think it was about informing the public, digging out inconvenient facts, and now is it all about getting hits on your blog, getting your cable ratings up, getting your circulation to stop declining if you’re in this business…


First published November 5, 2009 on daveburke.com

I caught the stream of Andrew McAfee’s talk at the just-finished Enterprise 2.0 conference, in which he says that we’re in the midst of a “tipping point” of Enterprise 2.0 adoption, but that there are still ways to ruin a good thing.

Here are my notes from his Six Ways to “Snatch Defeat from the Jaws of Victory” in Enterprise 2.0 Adoption:

1. Declare war on “Enterprise 1.0”

That is, saying that all existing modes of management and collaboration are obsolete and will be swept away by E2.0 technologies. That’s a horrible sales pitch — senior execs and…


First published in June 2009 on daveburke.com

Thanks to all who organized and attended the Transitions 2009 conference at GW University. Here are the slides from my talk about how The Washington Post used agile methods to build a new product, TastePost.


First published August 3, 2009 on daveburke.com

Here are the slides from my talk on implementing a wiki for collaboration and documentation at The Washington Post. This was delivered to thomhaller’s Information Architecture course at the USDA Graduate School (now known as Graduate School USA).

dave burke

Washington, DC web guy — strategy, UX, creative, and social media. Speaking only for myself (and right-minded people everywhere.)

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