This is such a wonderful point Desiree! It’s always wonderful seeing clear and organised docs at the core of smooth transitions and handovers.
We were reminded of this in ourselves! When we launched the Corilla beta we were focusing only on the kind of software documentation that we did at Red Hat prior. When we sat with the first batch of users coming through we saw that they were as active with internal documentation as external.
Made me smile to see that good writing applies inside and out :) Especially your example of onboarding!