Engineering trust into conversational interfaces — As more of us choose to use mobile banking and interact using bots driven by Artificial Intelligence, we need to know how to create relationships between companies and customers based on trust. In this context, trust is a willingness of the customer to abandon control over the actions performed by…

Staying healthy as a research software engineer — In October 2017, a close friend died by suicide. It was completely unexpected. As I grappled with my own personal grief afterwards, it became clear that Jon was under immense pressure at work, but didn’t feel able to reach out for help with problems of anxiety. In a series of…