Founder of Felt Presence | Software Designer, Advisor, Product Strategist | Author of Shape Up: Stop Running in Circles and Ship Work that Matters

Co-founder of @Intercom. I write at http://blog.intercom.com I use Medium to share pieces I enjoy.

I help teams build great products by focusing on demand. Popularized the Jobs-to-be-Done framework. Product Strategy at Auth0. Founded The Re-Wired Group.

Demanding & Relentless Designer, Inventor, Businessman; Milkshake Man! work w/ Clay @ HBS; Architect of Jobs-to-be-Done Framework; Dad of 4 Husband of 23 yrs

Problem solver. Gadget enthusiast. Tinkerer. Co-founder of Assembly Four / Switter.

Co-founder and CPO @ Rhenti | Shopify alum | wife & mother of a toddler who does what he wants

Design at Apple. Previously Dropbox. Always learning. http://thatedchao.com