Top 5 Insurance BPO Companies in the US

Rajeev Kumar
2 min readJul 15, 2019

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Offshore insurance back-office support services companies are all the rage because they provide tangible business benefits to their clients without needing to take on any more costs, overhead or otherwise. Being both a cost-effective and efficient option means that businesses can generate more output with even more limited resources for input.

Here is a list of the most popular insurance back-office support service providers in the USA to consider if you are looking for a good fit for your day-to-day operations.

1. Insurance Back Office Pro is a global ISO/IEC 27001:2013 ISMS certified insurance back-office service provider with close to a decade of experience in the insurance industry. The company supports Retail agencies (commercial, personal lines and employee benefits), Independent Brokers, MGAs, Wholesalers and Carriers for a range of insurance services which includes COI, Loss Run Processing, Policy Checking and Administration; Policy Issuance, Claims Administration etc. Driven by insurance experts, the company provides cost and time efficient services from 8 global delivery centers. They serve as a strategic partner to over 50 insurance carriers, MGAs, brokers, and agencies in the US alone.

2. Cogneesol is a business process outsourcing services company established in 2008 with experience in delivering IT services, consulting, and business solutions to a host of industries. They are an ISO 9001:2008 company that provides value-added and end-to-end services to multiple verticals. Other services they provide include legal, data management, accounting, research and analysis, and technology services across other industries.

3. Insuserve 1 is an insurance BPO service provider with over 10 years of experience in delivering scalable outsourcing solutions to small businesses in the UK and North America. Some services they specialize in include COI issuance, renewals, policy administration, new accounts, claims, underwriting support, quotes, and commission statements.

4. Insurance Support World is a LOMA certified insurance back-office support services company that has over 10 years of experience operating in the insurance industry. Serving over 100 insurance companies and agents, they specialize in customer support, claims management, policy management, and commissions processing. Their clients come from countries as diverse as New Zealand and Australia, to name a few.

5. Virtual Insurance Service is an insurance back-office support services company with numerous areas of expertise from policy management and new business processing to accounting services and HR services. They provide virtual assistants (i.e. remote contract staffing) in place of in-house teams to service their clients. Serving commercial insurance agencies throughout the US, they are a Better Business Bureau A+ rated establishment.

Employing outsourced insurance back-office support solutions is a good way to help businesses reach their targets and attain milestones they would not have been able to otherwise achieve without a scalable, dedicated, and cost-effective offshore team of professionals at their beck and call. These top 5 insurance back-office support service providers made the cut and so may be just what you need to accelerate your business’ growth long term.

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