Wait, What? What Smart Phones do to Cultural Intelligence (CQ)
Part of this article came together for me in the shower. Why is it that ideas so often come to us while doing mundane tasks? It’s because moments of boredom free up our mind to think creatively. And regular bouts of boredom play a powerful role in building cultural intelligence (CQ).
Yet who has time to be bored these days? As I travel across the U.S. and around the world rarely, if ever, do I see people who are bored. Thank you smart phones!
You can fast forward through the boring commercials watching your favorite show, pass the time waiting in line by scrolling through your social media feed, or sit through a religious service or class by surfing the web and texting. I’ve even seen security personnel and traffic cops using their phones to alleviate boredom. I recently stayed at a hotel in Kuala Lumpur where a VIP was staying. Security was everywhere. Yet several of the security officers were leaning against the wall scrolling through their phones every time I walked by them.
Our smart phones are an insurance policy against ever being bored. And granted, not everyone across the world has a smart phone. I still catch glimpses of elderly people in certain communities who are simply sitting outside doing “nothing.” But the reality is, most of us reach for our phones whenever there’s a minute to spare.
Boredom is directly linked to creativity and innovation. Researchers Sandi Mann and Rebekah Cadman conducted a study where a group of participants were asked to come up with creative ideas for how to use a pair of plastic cups. Prior to the brainstorming session, one group of participants was asked to copy numbers from a phone book while a control group was not given the boring task. The group who slogged through the phone book assignment came up with more creative ways to use the plastic cups than the others.
What our brains want is new input — fresh, stimulating, and social. But our smart phones spare us the hard work to get that new input and thereby lessen our creative insights. Creativity and cultural intelligence are directly linked. Accomplishing the same task with a group of individuals who have a different set of cultural values requires a creative, culturally intelligent approach, something described in our most recent book Driven by Difference.
But there are a few other seminal issues we need to consider when pondering the relationship between boredom, smart phones, and CQ.
Sense of Self
Without boredom, we’re less likely to think about our inner lives. The very starting point of cultural intelligence is awareness of one’s own background, implicit biases, and cultural identity. Sherry Turkle, one of the foremost social scientists studying the impact of technology, describes her observation from doing extensive research on how adolescents and young adults relate to their smart phones. Most of the students she interviewed see their phones as an extension of themselves. They describe a sense of panic when their phone is dying and they don’t have a way to charge it. In her book, Reclaiming Conversation, Turkle writes,
“I see how happy these students are [with their phones]. They like moving in and out of talk, text, and images; they like the continual feed. And they like always having someplace else to go. They say that their greatest fear is boredom. If for a moment students don’t find enough stimulation in the room, they go to the chat. If they don’t find the images compelling, they look for new ones.” (p. 10)
But don’t be too quick to pin this all on the younger generation. The average U.S. adult checks their phone every 6.5 minutes. There’s little need to pay attention to what’s going on within you when the world is at your fingertips.
Allowing for boredom increases the capacity for empathy and perspective taking. Perspective taking is the capability to step outside ourselves and imagine the emotions, perceptions, and motivations of another. It goes beyond the platonic admonitions of cultural sensitivity programs that teach “respect for everyone.” Instead, perspective taking steps into the shoes of others and realizes they may not want to be treated the same way I do. Sitting on a bus in a new place and watching the people around me offers me all kinds of insights I miss when my head is buried in my phone.
There’s mounting research that reports a 40% drop in empathy among college students in the past 20 years, as measured by standard psychological tests. Social scientists suggest this drop in empathy correlates with the spike in online, mediated communication by both students and the parents who raised them. Many kids are growing up in homes where parents don’t get through dinner without stopping to read and respond to text messages.
It’s tough to enter the shoes of another person when you’re phubbing — the skill of maintaining eye contact while texting. It’s difficult to understand your colleague’s point on a global call when you’re simultaneously emailing while “listening” to them. It’s difficult to fully engage with an unfamiliar culture when you’re still fully immersed in the world of email and social media updates from home. Boredom allows you to look around and observe details and nuances you miss when multi-tasking as you engage with others. And this leads to one more critical issue.
Face-to-Face Conversations, “Wait, What?”
Teens and 20-somethings told Turkle that the most commonly heard phrase at dinner with friends is “Wait, What?” And this is happening as much among 30 and 40-somethings as it is among teenagers. More and more conversations are extremely fragmented because everyone is in and out of the conversation at hand. Everyone is always missing a beat because of being available to everyone else who isn’t physically together.
The beauty of smart phones is the way they allow us to retain connection and relationship with people who are far away from us. It’s what our phones do to our in-person conversations that is a problem. Studies show that the mere presence of a phone on a table (even turned off) changes how people talk. If two people are talking and there’s a phone sitting on the table, each feels less connected to the other.
Being constantly available to everyone else means I’m only partially available to the people in my presence. And cultural intelligence is best developed face-to-face, one conversation at a time.
You’re in Charge, not Your Phone
Rest easy. I’m not interested in launching a campaign to ditch smart phones…as if that would have any success even in my own household. But it’s time we consider more seriously the ubiquitous ways our phones are changing our lives, relationships, and ways of engaging with one another.
The ability to text my college age daughter from across the world makes me feel closer to her. And the fact that I can easily contact my aging mother, wherever I am in the world, is a gift I treasure. But we need to get serious about taking charge of our phones and putting them down to engage in real, face-to-face conversation, force ourselves to sit on a bus with nothing to do, and know when to fully unplug.
I just read an interview with Barbara Corcoran, Shark Tank’s real estate guru who said, “When I get home at night, I focus 100 percent on my family. There’s dinner, the usual homework, bedtime routines….but at night I don’t check emails or answer the phone. I plug the phone into the charger at the front door, and the next morning I grab it as I walk out the door. I realized a while back that the constant flow of emailing and texting was my personal enemy and I declared war.”
Wait, what? You can do that??
Hang on, I just got a text….