the motivational value of working for someone who truly, deeply understands the work of the people they’re managing.
This is why we have working managers at Basecamp (and why Microsoft and Apple stumbled when they…

This is so on the money. When someone asks you to do something they’ve already done, you can believe them when you inquire about resources, time and level of difficulty to accomplish said task. That chemistry and trust is the stuff of ‘craft’ and ‘craftsmanship’.

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