David MillayWhat I learned from the NACDA lobbyFor the first time in the past nine NACDA Summer Conventions, I didn’t speak, I didn’t have a booth and I didn’t attend a session. I did…5 min read·Jun 13, 2019----
David MillayGreat Customer Service doesn’t make you Customer-CentricThe difference between Customer Service and Customer-Centricity7 min read·Mar 25, 2019----