David MillayWhat I learned from the NACDA lobbyFor the first time in the past nine NACDA Summer Conventions, I didn’t speak, I didn’t have a booth and I didn’t attend a session. I did…Jun 13, 2019Jun 13, 2019
David MillayGreat Customer Service doesn’t make you Customer-CentricThe difference between Customer Service and Customer-CentricityMar 25, 2019Mar 25, 2019