and becoming experts at solvin…helps to discover problems with a current design. It does not tell you how to solve those problems. Users are very good at letting you know by their actual behavior if they do not know how to use a feature of your product. But they are notoriously bad at being able to tell you how to fix your product. That is why some good folks spend their careers learning interaction design in depth and becoming experts at solving usability problems and creating products that feel simple and intuitive.
…read receipts is the design innovation that had the most effect on our generation’s attention span. Staying focused while being constantly interrupted by messages that you’re socially committed to answer is a daunting task.