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Laptop on wooden table with Prioritization on the computer screen.
Laptop on wooden table with Prioritization on the computer screen.

As UX professionals, we’re used to iterating as part of the design process. We tend to think about our users’ needs, release an initial product that meets those needs as best we can in the time we have, then improve that product over time in response to user feedback. But there are also times when it’s best to put extra care into refining the initial experience, focusing on the subtle details that can greatly improve a users’ perception of your product.

Giving the Community a Bigger Voice Through Prioritization

Salesforce has many ways to gather customer and partner feedback, including research, insights, roadshows, and community platforms. One of those platforms, IdeaExchange, broke new ground at its inception in 2006 by seeking to crowdsource product feedback. The platform gave the Salesforce community a way to post, vote, and comment on user-submitted ideas, many of which eventually become product features. …

About

David Tsai

Collaborative and data driven UX Lead at Salesforce with a passion for building innovative products.

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