One thing I like about Azure is the ability to talk to a human, instantly or within minutes, and they will not close a ticket without your consent.
There’s no reason other than greed why Google, AWS, Azure and others can’t have telephone support. It should be illegal not to have it.
Lack of empathy for issues they caused is a ‘matra’ at Google, so Andrew Lee is just doing his PR duty, but still not giving a damn, other than reputation damage for Google. If this didn’t hit so many devs, they wouldn’t even reply to this thread.
All the theoretical knowledge in the world and no real world answers =Google.