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What services does the IT organization really deliver? Rather than discuss the theory around what a service catalog or service portfolio is, this book gives you the actual IT service descriptions for running, operating, and managing an entire IT infrastructure. It’s all here-complete service descriptions, catalog and portfolio templates, service implementation plans, service governance processes, and much more all packed into this one handbook! Just about every IT support service is described in this book. Take the service descriptions you need, mix, match and customize them to quickly create the content needed for your own service catalogs an
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Book ID Asin: 1490719563
Book Title: Servicing ITSM: A Handbook of Service Descriptions for it Service Managers and a Means for Building Them
Book Author: Randy A. Steinberg
Book Format and Price:
Book Format Name: Kindle
Book Format Price: $5.24
Book Format Name: Paperback
Book Format Price: $24.95
Book Price: $24.95
Book Category: Books, Computers & Technology, Business Technology and unknown
Book Rating: 23 ratings
Servicing ITSM: A Handbook of Service Descriptions for it Service Managers and a Means for Building Them by Randy A. Steinberg Book Review
Name: G Tucker
Rating: 4.0 out of 5 stars
Title: Pretty good overview of Service Catalog Management
Date: Reviewed in the United States on July 30, 2017
Review: Overall the book serves as a pretty good overview of the Service Catalog Management process of ITIL 2011. It provides a detailed example of a service catalog that could be used by organizations as a template for constructing their own. I don’t agree with all the examples, as I think some of the distinct services could be combined into fewer services with attributes (such physical vs. virtual server hosting), and there is too much emphasis on internal, technical services for most organizations. The focus should really be on user or customer-facing services. I admit these external services can be difficult to summarize in a book as they are very specific to the vertical industry and organization.
Name: ChasR
Rating: 5.0 out of 5 stars
Title: Great Book
Date: Reviewed in the United States on March 26, 2017
Review: I’ve purchased all the books from Randy Steinberg. They are very practical and useful. They are well written and easy to comprehend. On Servicing ITSM, this is a great book. It may not apply directly to your services or products but you can easily adapt.
Name: Mimbral
Rating: 4.0 out of 5 stars
Title: Helpful
Date: Reviewed in the United States on February 10, 2019
Review: The book was helpful while I was setting up new requirements and processes for helpdesk ticket resolution.
Name: K. Martin
Rating: 5.0 out of 5 stars
Title: like Implementing and Architecting
Date: Reviewed in the United States on December 3, 2014
Review: This is another practical, adaptable book by Randy that gives me a game plan that I can tweak and at least get something going. Clever ideas mean nothing if they can’t be implemented. Randy’s ideas are based on real-world application and every book of his has something that I can use where I work. This, like Implementing and Architecting, will prove to be a valuable reference to me. Thank you, Randy, for sharing your experiences.
Name: Dr. J
Rating: 2.0 out of 5 stars
Title: Misses the point but is a good starter
Date: Reviewed in the United States on September 30, 2016
Review: Misses the mark
Name: Timothy A. Lauer
Rating: 5.0 out of 5 stars
Title: Excellent book.
Date: Reviewed in the United States on March 25, 2014
Review: The author takes it down to street level with tools and information to help IT management quickly improve their organization. Suggestions are scalable, fit together well and should help.
Name: Amazon Customer
Rating: 4.0 out of 5 stars
Title: Great info and reference
Date: Reviewed in the United States on January 12, 2015
Review: It helps me in planning ITSM for my customer. I have a clear understanding on what kind of input, output and desire result.
Name: Jacob Silva
Rating: 4.0 out of 5 stars
Title: Issues on Kindle version
Date: Reviewed in the United States on August 15, 2015
Review: The low resolution of the images made it difficult to decipher the diagrams. Otherwise, a nice quick read for a list of service descriptions.
