Stop Making Users Explore
Laura Klein
1.3K5

This aligns with my “Pizza Delivery” model for product management.

That is, folks on the receiving end of a pizza delivery order don’t care what style of management was used at the shoppe that made it. They care even less about the make and model of the oven that cooked it and/or the car in which it was delivered.

They only care if it is what they ordered, if it arrives on time, if it is stuck to the top of the box, if it tastes like the top of the box.

I could see where making the recipient of said ‘repas ronde’ have to explore their pie bite by bite to find the pepperoni hey ordered, while perhaps avoiding an experimental anchovy or olive might frustrate them to the point where they fire you and hire your competitor for future deliveries.

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