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Taiwan is publicly sharing details of locations visited by infected people, using Google maps

A highly successful approach, yet difficult to copy

Taiwan is being praised for its successful approach to containing the coronavirus. The economy is booming, and the number of infections is amazingly low. How did they do it?

Taiwan was one of the first countries to take measures

  • Taiwan began screening passengers who arrived in Taiwan from or via Wuhan as early as 31 December 2019
  • In mid-January, Taiwan sent two experts to Wuhan to learn more about the virus. Based on their knowledge of the SARS outbreak that hit Taiwan hard in 2003, these experts recognized the danger and sounded the alarm
  • On 20 January, the Central Epidemic Command Centred was activated. It is part of Taiwan’s National Health Command Centre that was established during the SARS epidemic to combat major disease…

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Photo by Tim Mossholder on Unsplash

Resilient companies execute them both simultaneously

There have been over 30 financial crises in the last 100 years; most were local and regional. Only three of these crises were truly global, although they were not felt equally around the world. There was the 1930s great depression, the early 1980s recession, and the 2008 financial meltdown leading to ‘the great recession’ that we all vividly remember. We might be heading for a new one, with an unprecedented impact on businesses across the globe. What can we learn from how companies fought economic downturns in the past?

Two Harvard professors studied the corporate performance of 4,700 companies before, during, and after three different recessionary periods and identified four types of…

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The interface message processor, used to send the very first message on the internet in 1969. Picture by Don DeBold

Where will it bring us half a century from now?

Fifty years ago, no one had a personal computer, there were no expressions as “googling” or even “texting.” A video call was something reserved for science-fiction movies like Star-Trek. Yet, 1969 marked a significant event: the beginning of the internet. In that year, we saw the launch of the Advanced Research Projects Agency Network (ARPANET). A low-bandwidth, instable network of only 4 nodes grew into something nobody could have foreseen: a ubiquitous interconnected ‘thing’ that we can no longer live without. Today, half of the world’s population is connected to the same network.

To celebrate the 50th anniversary of the internet and look ahead to what we can expect for the next 50, the Pew research center has interviewed 530 technology pioneers, innovators, developers, business and policy leaders, researchers and activists. They shared their insights about the future of digital life by answering the question “Where will the internet and digital life be a half-century from now?”. Most experts turn out to have a positive outlook on the future: 72% believe we will experience a change for the better, only 25% believe the world will change for the worse, and 3% do not envision any significant change at all. …

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Pessimists, optimists and the need for a more balanced view.

In a previous article, I explained why many people tend to focus on the dark side of new technologies. Luckily, some people see things differently and envision a bright future when it comes to technologies. A very bright future, I might say.

Honestly, I don’t think technology only brings us good. Many of the world’s problems — like pollution, exhaustion of natural resources, and loss of biodiversity — are the result of how we used and applied technologies. We never thought through the long-term consequences of our innovations at scale. …

3 reasons why we tend to focus on the dark side of technologies

Startups embrace new technologies and believe their technological inventions will make the world a better place. But many people see things differently.

The news, TV, and movie industries consistently paint a picture of a dark future, drawing our attention to the negative impact of technologies on our lives and the world around us. Over the past decade, I have often wondered if we are actually becoming more negative about our future, or if it just seems like it. A lack of consistent research makes this an impossible question to answer. …

Great experiences enabled by technology quickly turn into the status quo.

Startups often blow us away with effortless, smooth customer journeys. As a result, they quickly take market share away from traditional market players. They disrupt markets and, along the way, change customer expectations. But what initially wows consumers, quickly becomes the minimum that consumers expect.

In this article, I will explain this phenomenon and present you with five design strategies to level-up your customers’ experiences.

Customer experience and customer expectations are not the same thing.

A great customer experience is the result of a useful, easy, and enjoyable customer journey.

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Customer Experience Pyramid, building on Forrester’s customer experience index.

When your customers interact with your company, they continuously evaluate their experience on usefulness, ease of use, and enjoyability. However, in practice, they don’t remember every step in their customer journey. …


Deborah Nas

Professor, Entrepreneur & Tech enthusiast. Focusing on the crossroads of Technology, Business, and Psychology.

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