Check Train PNR Status on redBus WhatsApp
A few weeks ago we rolled out our intelligent bot on WhatsApp that can understand and answer to most of the user queries. You can read the details here. We are amazed by the number of queries that we get on daily basis! Our heartfelt thanks to redBus customers who have used our WhatsApp service. Do share your feedback and we will action on them promptly!
To further improve our product offering on WhatsApp, we regularly review the queries and conversations that customer do with us on our WhatsApp account. We found many users seeking information on train services — PNR Status, Train Running Status, Train Between Cities, Train Route etc. We also did secondary research and found that redBus customers travel frequently through trains. Our bus ticket sales also pick up during the Train Tatkal Ticket booking timings! All this made us realize that launching train query services on WhatsApp will provide a great value to redBus users.
We are delighted to announce the launch of Train PNR Status and Train Running Status queries on redBus WhatsApp!
Train PNR Status
You can check for your Train Ticket PNR status on redBus WhatsApp. It is as easy as asking someone to check the status. Some sample ways by which a customer can ask for PNR status —
“pnr status”
“what is the status of train pnr”
“did my train ticket confirm”
Once we identify your conversation intent as PNR status, we will ask for your PNR number and give you the PNR status of you train ticket. No need of checking it online or on any other app! Check the screenshots below
Train Running Status
You can also check for your Train Running status with usual queries —
“train status”
“what is the status of train”
“is my train running late”
“when will my train reach bangalore?”
We will ask for your train number and train’s departure date from source city. We will let you know the train status as shown below —
We launched this service about 10 days ago and we are already seeing tremendous response on our WhatsApp Account. Train PNR Status is among the top 5 requests user do on our WhatsApp Account!
Do try it out and let us know your feedback.