CPI Class

An In-Depth Guide to Crisis Prevention and Intervention

13 min readFeb 20, 2024

If you are looking for CPI Certification the two best programs are:

Crisis Consultant Group certification — $139

Crisis Prevention Institute certification — $1,849

Effective crisis prevention and management is essential for organizations across sectors. A CPI class equips staff with the tools needed to safely diffuse escalating behaviors and create more positive outcomes. This comprehensive 3,000 word guide will explore what exactly CPI entails, who can benefit from training, and why an investment into evidence-based programs pays dividends through reduced injuries, enhanced confidence, and improved workplace culture.

What is CPI Class?

CPI stands for Crisis Prevention Institute. For over 40 years, the Crisis Prevention Institute has provided top-quality training in verbal de-escalation, early intervention, and safe physical restraint methods. A CPI class helps individuals and teams better understand crisis development patterns. Trainees also gain tangible skills to effectively prevent, manage, and learn from crisis moments when they do occur.

CPI Classes are built upon the foundation of an evidence-based, trauma-informed practice called Nonviolent Crisis Intervention®. This approach emphasizes civility, dignity, and making an emotional connection to better understand crisis escalation. Physical restraint is only used as a very last resort when someone poses an immediate danger to themselves or others. Studies have shown that a focus on de-escalation and prevention can reduce the need for restraints in healthcare settings by over 50%.

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Who Can Benefit From CPI Class?

A wide variety of industries and roles can benefit from CPI Class, including healthcare, education, community services, hospitality, manufacturing, corrections, and more. Some examples of individuals who would gain from CPI class experiences include:

Nurses, doctors, technicians, and other clinical staff
Teachers, principals, counselors, coaches
Social workers and direct support professionals
Security guards and police officers
HR professionals and frontline supervisors
Youth counselors and shelter staff

Essentially any setting that involves frequent interactions with potentially distressed or aggressive individuals will see vast improvements from CPI. Equipping staff to handle moments of chaos both safely and humanely is invaluable. It leads to higher confidence, increased job satisfaction, and greater workplace harmony.

Top 5 Benefits of CPI Class

There are many advantages associated with bringing CPI courses to your team. The top benefits include:

Enhanced Staff Confidence and Competence
Reduced Injuries
Improved Workplace Culture and Communication
Increased Ability to Help in Crisis Moments
Decreased Need for Restraint and Seclusion

Let’s explore each of these top benefits in further detail:

Enhanced Staff Confidence and Competence

A CPI class provides staff with clear frameworks for understanding escalation cycles and proven techniques to help resolve them. Roleplaying real-world scenarios builds muscle memory, critical thinking, and improves intuitive responses. Employees feel far more self-assured when faced with intense behaviors, even severe ones requiring restraints. Studies quantitatively demonstrate that CPI boosts confidence to handle crises safely. In one example, researchers found that over 95% of staff reported feeling better prepared after taking courses.

2. Reduced Injuries

With better prevention comes less need for physical intervention. CPI’s focus on early intervention and de-escalation means that restraint-related injuries to both staff and clients can be dramatically minimized. Organizations report everything from fewer scrapes and bruises to seriously decreased major injuries after implementing training. For example, in Illinois state psychiatric hospitals, a sustained Nonviolent Crisis Intervention® program contributed to a near 90% decrease in patient injuries over 7 years.

3. Improved Workplace Culture and Communication

CPI Class helps align teams to a shared vision of dignity and safety. Staff adopt common language patterns using Supportive Stance and learn to address tension early on before it erupts. These collective philosophies and communication approaches lead to less blaming, greater empathy, and an overall more positive workplace culture. Trust also grows as employees become more confident intervening to help one another during intense moments.

4. Increased Ability to Help in Crisis Moments

With CPI skills, staff can partner TOGETHER with an escalating individual to uncover root causes versus immediately leaping into disciplinary action. Trainees gain tools to show care while still setting limits around violence. They can compassionately redirect someone exhibiting warning signs instead of ignoring them or prematurely calling security. And if restraint is necessary, CPI teaches safer floor restraint methods and efficient team coordination. All these abilities give employees the proficiency needed to truly help when crises emerge.

5. Decreased Need for Restraint and Seclusion

While CPI includes physical techniques, the ultimate goal is to avoid force whenever possible. By focusing heavily on early intervention, teams can preemptively calm rising tensions through redirection, active listening, and verbal de-escalation. Studies prove these CPI elements work. In Texas juvenile detention facilities, implementing Nonviolent Crisis Intervention® training cut use of control techniques by nearly 60%. In Arkansas state facilities, hours spent in mechanical restraints decreased by about 97% over 8 years.

CPI Class Course Offerings

CPI offers several pathways to gain crisis prevention and intervention skills. While options vary based on industry and role, some primary CPI class choices include:

Nonviolent Crisis Intervention® Training — The 2-day flagship program covering foundations like Integrated Experience and crisis de-escalation strategies.
Nonviolent Crisis Intervention® Refresher — A condensed 1-day review of core concepts and physical techniques.
Train-the-Trainer — Prepares in-house instructors to sustainably deliver Nonviolent Crisis Intervention® courses internally.
Nonviolent Crisis Intervention® for Healthcare — Customized 2-day training for better meeting specialized needs in medical settings.
Trauma Informed Care — Half-day module on triggers and using healing-centered approaches during interventions.
Autism Spectrum Disorders — Builds understanding of meltdowns plus tailored strategies for prevention and redirection.
Verbal InterventionTM — Focuses specifically on words, tone of voice and body language to defuse anger.
Continue Education — Short trainings on topics like bullying, suicide risk, threat assessment, workplace violence, and more.

CPI also offers many instructor-led webinars as well as online eLearning courses for supplemental skills building.

The CPI Difference: Why This Training?

There are many important reasons why Nonviolent Crisis Intervention® stands out as an exceptionally valuable investment compared to other crisis prevention programs:

Evidence-Based — Thoroughly researched methodology refined over 40+ years of real-world application and quantitative studies.
Holistic — Far more than just physical restraint training, with heavy focus on verbal de-escalation and creative problem solving.
Adaptable — Customizable program options specifically tailored for healthcare, education, community services, etc.
Up-To-Date — Content periodically updated to reflect latest insights and best practices around culture, diversity, and inclusion.
Standardized — Consistent instruction approach creates shared language across entire organizations.
Practical — Highly interactive blends of lectures, discussion, and hands-on scenario roleplays.
Supportive Ongoing Refreshers — Keeps skills fresh while also adding brand new modules on key specialty topics.

Simply put, CPI Class works. Organizations around the world confirm healthier cultures, reduced injuries, and increased confidence to manage crises after bringing Nonviolent Crisis Intervention® onboard. The well-rounded nature of the courses equips teams with knowledge far surpassing basic restraint tactics alone.

Crisis moments are inevitable in many occupational settings. However, research proves organizations can dramatically minimize injuries, liability risks, and negative outcomes with evidence-based training. A properly designed CPI class teaches staff to intervene proactively, de-escalate verbally, address underlying issues, handle aggression safely, and analyze crisis triggers from a preventative lens.

There are courses available tailored across fields and designed to bolster competence at various staff levels. The trainers at CPI aim to move beyond short-term compliance checkboxes. Instead, the goal is building durable cultures of safety rooted in dignity, care, and improved communication abilities organization-wide. Reach out now to discover how a CPI class can create meaningful change for your workplace.

The Nuts and Bolts: What’s Actually Covered in a CPI Class

A CPI class provides in-depth education across a spectrum of topics related to crisis prevention and intervention. While exact curriculum components can vary slightly based on industry or learner level, most programs explore the following core areas:

Crisis Development Patterns

Escalation cycles and antecedent behaviors
Verbal and physical warning signs
Role of trauma and trigger events
Empathizing with crisis experiences

Communication Skills

Active listening and paraphrasing
Offering choices and setting limits
Voice tone, body language and verbal pacing
Identifying wants versus stated demands

De-Escalation Tactics

Anxiety reduction techniques
Strategic capitulation and flexibility
Reinforcement of appropriate conduct
Collaborative problem solving

Decision Making

Identifying risk levels
Considering least restrictive interventions
Dynamic risk assessment matrices
Balancing safety and therapeutic goals

Physical Intervention Foundations

Stances, postures and defensive spacing
Blocks, releases and holds

Safe Restraint Application

Single and multi-person restraints
Transitions and use of protective equipment
Healthcare considerations and patient handling

Postvention Concepts

Providing physical and emotional care in restraint aftermath
Processing events objectively
Positioning the experience as therapeutic growth

CPI courses blend lectures, reflective dialogue, and experiential components to drive skill retention. For example, participants will delve into dense content around crisis escalation stages. However, the instructor will then bring this knowledge to life through engaging behavioral simulations. Trainees get hands-on opportunities to practice prevention techniques and receive personalized feedback.

Advancing Beyond a CPI Class: Post-Training Implementation

While initial CPI Class is invaluable, organizations achieve the best results by reinforcing lessons learned over the long-term. Some best practices for integrating crisis prevention values following an introductory CPI class include:

Scheduling CPI Refresher Courses
On average, skills start to deteriorate after just six months without practice. Organizations thus benefit from mandating refreshers every one to two years. Shorter half or full day review sessions reinvigorate abilities.
Customizing Site-Specific Response Plans CPI classes teach foundational theories and responses. However, each workplace has unique structural layouts, resident profiles, communication hierarchies and risk triggers. Develop specialized protocols catering to these details post-training.
Shadowing Experiences Staff Have newer employees shadow veterans for real-time modeling. This allows them to see CPI responses correctly implemented within authentic, often rapidly-unfolding scenarios before solo attempts.
Getting Leadership Buy-In Gaining managerial enthusiasm to devote resources towards sustainment while also personally underscoring its importance influences wider staff adoption.
Tying Training Concepts into Performance Evaluations Incorporate metrics around use of de-escalation dialogue, physical intervention quality, and post-crisis analysis into staff appraisal frameworks. This motivates skill application.
Reviewing Real Incidents Relative to Training
Analyze footage of workplace crises with a learning mindset. Identify what responses worked versus areas where additional techniques from a CPI class may have proven helpful.

Internal Trainer Certification

Organizations needing to train large volumes of employees save substantial resources over the long run by having an internal CPI Class on staff. Consider investing into the 10-day Train-the-Trainer certification course. Attendees gain the credentials needed to start teaching Nonviolent Crisis Intervention® curriculum at their home facilities.

Top modules within the CPI Class course include:

Adult Learning Concepts
Dynamic Presentation Approaches
Customizing Content Relevance
Addressing Participant Challenges
Optimizing Retention and Transfer
Measuring Training Impact

Facilitators also complete apprenticeship teaching hours. New trainers receive ongoing mentoring support and access to updated materials as CPI innovations emerge.

Over 1,500 facilities globally now leverage internal trainers to self-sustain Nonviolent Crisis Intervention® education across departments. This helps unify organizational response tactics while also being highly adaptable day-to-day needs and injury trends.

CPI Class Modality Choices

While the traditional methodology for CPI Class teaching involves bringing an instructor directly onsite for in-person facilitation with employees, modern options now exist:

Blended Learning Solutions

Mix web-based eLearning modules with condensed on-ground skill intensives. Workers independently absorb concepts online then come together face-to-face for discussions, demonstrations and scenario roleplays.

Virtual Instructor-Led Classes

CPI Online Classes now offers specialized curriculum formatted for live virtual delivery. While lacking certain hands-on elements, remote sessions still actively engage participants through activities like chat reflections, webcam roleplays and digital breakout spaces.

This allows organizations with dispersed teams to still trainer together simultaneously. It also enables smaller groups to join open multi-company sessions.

Self-Guided Enterprise eLearning

For maximum flexibility, CPI Online Classes created standalone eLearning courses fully customizable within a company’s existing Learning Management System. Workers access modules on-demand when operationally feasible. Useful for supplementing instructor classes with micro-refreshers between live renewals.

The eLearning platform permits uploading supplemental content specific to workplace layouts, hazards, and patient profiles. Quizzes confirm comprehension on elements like use of restraints, employee rights, and incident reporting workflows.

Administrative features also allow tracking module completion rates and running various engagement analytic reports. This helps Training Directors monitor broader adoption enterprise-wide. It also identifies potential gaps needing follow-up through mentoring or live coaching.

While a CPI class alone provides a solid springboard for crisis prevention, supplemental sustainment initiatives accelerate ongoing growth. Refreshers, post-incident analysis, on-the-job shadowing, and tying de-escalation metrics into reviews helps staff regularly connect theories to actual practice. Blended programs with eLearning enable efficient access to foundational concepts between live sessions. Investing into an internal CPI Class builds sustainable capacity enterprise-wide.

Remember, crisis moments themselves are inevitable in human services fields. However, research confirms that evidence-backed preparation can dramatically improve their outcomes surrounding trauma. Ensure training remains an active, ever-evolving process versus a one-time compliance checkbox. Facilitate open dialogues around enhancing frontline support and response coordination. And continue expanding knowledge across emerging therapies, communication tactics, and prevention perspectives.

With dedication towards perpetual team growth, your organization will be well equipped to handle tense situations with empathy, skill and grace while reducing avoidable harm. This creates safer workplaces for all involved — both staff and those