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  • NAU’s 35 student callers recorded and sent over 30,000+ unique videos for donors, alumni, students, and employees using ThankView.
  • NAU built up their digital tools, like ThankView, for the past 2 years which gave them the flexibility to pivot to work-from-home strategies.
  • The donor giving day thank you campaigns had a 70% open rate and the videos sent to current students had a 50% open rate!
  • Every student caller retained their job, providing steady and secure employment during the pandemic.

2020 changes as we know it…

Northern Arizona University was ramping up for their April 23rd giving day — but instead of balloons, t-shirts, and festivities, April 2020 brought total silence to the NAU campus. …


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The ThankView Customer Success team receives a lot of questions about how to get the most out of a ThankView subscription. We want to open up your FAQs and answers to the whole community!

This month we’re addressing:

  1. What would a sample ThankView form include?
  2. How can I add closed captioning to my video?
  3. How can I encourage recipients to reply through the “Reply” button?

1. What would a sample ThankView form include?

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Are you putting together a more formal process for ThankView campaign requests? Do you have members of your leadership team that don’t want or need access to ThankView but want a say in the messaging?

A ThankView Request form is a great solution. …


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The ThankView Customer Success team receives a lot of questions about how to get the most out of a ThankView subscription. We want to open up your FAQs and answers to the whole community!

This month we’re addressing:

1. How can I combine a phone number and email address into one contact?

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We recently hosted a Q & A session on the new contact feature within ThankView which allows partners to house a recipient’s phone number and email address in the same contact.

If you’ve previously sent text campaigns, you will have duplicate contacts in your account and we’d highly recommend merging those contacts. …


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“Following the murder of George Floyd, we as founders were all grappling with what this meant to us personally and as leaders. We all wanted to become active participants in a positive change but we didn’t want to dictate what was important to our team members.

That’s why we concluded to let every employee decide for themselves. We’re inspired by our team’s creativity and care, which is now spread far and wide.”

-JD Beebe, CEO and Cofounder

In June 2020, each ThankView employee was given $1,000 to donate to a charity/s of their choice.

The leadership team wanted to make the donations substantial; allowing each employee’s gift to make the most impact — and thankfully ThankView is in a place to do so. …


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EverTrue and ThankView have teamed up to deliver video insights via “TrueView” profiles.

With our new integration, you can automatically feed a contact’s ThankView video data directly into your EverTrue account to get a fuller picture of the communication you’re sending to your donors.

If you’re a ThankView partner, you know that video outreach is essential. According to a 2020 study, 45% of people watch more than an hour of Facebook or YouTube videos a week. In addition, 78% of people watch online videos every week and 55 % view online videos every day.

So, let’s say you’re already using video (Kudos! People still say kudos, right?). What are some ways to track your video’s impact? …


The ThankView Customer Success team receives a lot of questions about how to get the most out of a ThankView subscription. We want to open up your FAQs and answers to the whole community!

This month we’re addressing:

1. Should I add someone as a recorder or send them a video request?

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Being added as a recorder or receiving a video request are two great ways to get videos uploaded into the ThankView video library. …


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The ThankView Grant Program was created to provide our platform and services, free of charge for the next 6 months, to select nonprofits in need that are fighting this pandemic.

We are excited to announce the first wave of ThankView Grantees and wanted to give them a quick shout out for all of the amazing work that they do!

Sunshine Division (Free Food & Clothing Assistance)

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Sunshine Division has existed for nearly 100 years. In partnership with the Portland Police Bureau, they provide emergency food and clothing relief to families and individuals in need. Currently, they’ve expanded their emergency food delivery program where anyone who is homebound, medically fragile, and/or unable to leave their home, due to COVID-19, can request a food box to be delivered to their door. …


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With events being postponed or canceled left and right and gift officers unable to travel, the COVID-19 crisis has forced many organizations to change how they interact with donors, volunteers, students, staff, really everyone involved with their organization.

ThankView is here to help with how-tos on the best way to communicate through video.

Upcoming webinars:

Metrics Deep Dive

Tuesday, August 25th | 1:00pm ET | Register here!

Open rates, click-through rates, average view percentage, what do these metrics actually show? Pull up your ThankView Metrics page as we take a closer look at what your campaign stats mean.

Holiday ThankView Campaigns: How-tos and Examples

Wednesday, September 23rd| 3:00pm ET | Register here!


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The ThankView Customer Success team receives a lot of questions about how to get the most out of a ThankView subscription. We want to open up your FAQs and answers to the whole community!

This month we’re addressing:

1. What are some resources I can share with new ThankView users?

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With the recent rise of organizations working remotely, more and more team members want to log into ThankView to see if it’s the right fit for their communication.

We’re all for that and want to make sure you have all you need to put together a starter kit for those peeps new to the ThankView family. …


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With events being postponed or canceled left and right and gift officers unable to travel, the Covid-19 crisis has forced many organizations to change how they interact with donors, volunteers, students, staff, really everyone involved with their organization.

First, an introduction.

For those of you who are current ThankView users, welcome! You may already be familiar with these tools, but here are some quick videos to pass on to your staff to help them learn more about how ThankView can help them send important messages during this time.

If you’d like to learn more we host webinars on Best Practices and various other topics monthly. …

Delaney Strittmatter

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