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  • NAU’s 35 student callers recorded and sent over 30,000+ unique videos for donors, alumni, students, and employees using ThankView.
  • NAU built up their digital tools, like ThankView, for the past 2 years which gave them the flexibility to pivot to work-from-home strategies.
  • The donor giving day thank you campaigns had a 70% open rate and the videos sent to current students had a 50% open rate!
  • Every student caller retained their job, providing steady and secure employment during the pandemic.

2020 changes as we know it…

Northern Arizona University was ramping up for their April 23rd giving day — but instead of balloons, t-shirts, and festivities, April 2020 brought total silence to the NAU campus. …


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The ThankView Customer Success team receives a lot of questions about how to get the most out of a ThankView subscription. We want to open up your FAQs and answers to the whole community!

This month we’re addressing:

  1. What would a sample ThankView form include?
  2. How can I add closed captioning to my video?
  3. How can I encourage recipients to reply through the “Reply” button?

1. What would a sample ThankView form include?

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Are you putting together a more formal process for ThankView campaign requests? Do you have members of your leadership team that don’t want or need access to ThankView but want a say in the messaging?

A ThankView Request form is a great solution. …


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The ThankView Customer Success team receives a lot of questions about how to get the most out of a ThankView subscription. We want to open up your FAQs and answers to the whole community!

This month we’re addressing:

1. How can I combine a phone number and email address into one contact?

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We recently hosted a Q & A session on the new contact feature within ThankView which allows partners to house a recipient’s phone number and email address in the same contact.

If you’ve previously sent text campaigns, you will have duplicate contacts in your account and we’d highly recommend merging those contacts. …

Delaney Strittmatter

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