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Delighted

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The Delighted Blog

Playing it safe is risky

Large companies with massive head counts, mountains of cash, and endless expertise, are rarely successful in creating truly differentiated…

May 31, 2017

May 31, 2017

Published in
The Delighted Blog

10 ways to do more with your promoters

We’ve previously written about why you should be following up with detractors. This is standard practice for anyone running a successful…

May 24, 2017

May 24, 2017

Published in
The Delighted Blog

Good isn’t good enough

When is it safe for a company to let up on the gas when it comes to improving customer experience? This is a question we hear a lot at…

May 17, 2017

May 17, 2017

Published in
The Delighted Blog

When to send your NPS survey

Selecting the precise moment in which to solicit feedback from your customers can have a huge impact on both the quality and quantity of…

May 10, 2017

May 10, 2017

Published in
The Delighted Blog

What is a good NPS score?

One of the most common questions we hear from companies first embarking into NPS is “How do I know if my NPS is good?” There are two…

May 3, 2017

May 3, 2017

Published in
The Delighted Blog

12 reasons to follow up with detractors

Running a successful NPS program is more than simply asking your customers for feedback. It’s about using that feedback to fundamentally…

Apr 26, 2017

Apr 26, 2017

Published in
The Delighted Blog

Remember me?

You walk into your favorite coffee shop — you’ve been here dozens of times before. You order your typical cappuccino, and wait for the…

Apr 19, 2017

Apr 19, 2017

Published in
The Delighted Blog

The microwave curse

A microwave oven is supposed to be a convenient way to heat up a meal, pop some popcorn, warm some milk, or myriad other simple cooking…

Apr 12, 2017

Apr 12, 2017

Published in
The Delighted Blog

Don’t ask your customers if you already know the answer

April 5, 2017

Apr 5, 2017

Apr 5, 2017

Published in
The Delighted Blog

What’s the secret to growing your business 240%?

Silvercar is a premium rental car service operating in 15 markets in the United States. We spoke with them about how they got started…

Mar 14, 2017

Mar 14, 2017

Delighted

Delighted

Delighted is the fastest and easiest way to gather real time, actionable feedback from your customers. www.delighted.com

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