The art of customer retention: Simple ways to keep and gain customers

Time is an extremely rare commodity for the consumer in this day and age. Many online stores and services are trying their hardest to ensure that their newly acquired customers come back for repeat business as well as trying to retain the ones they’ve got. I’ve broken down some fundamental points that should assist your company in keeping customers coming back to your site as well as promoting you through word of mouth.

Your customers have a voice

What do they really, really want?

A focused social media presence

Go above and beyond, then repeat

Trust is a powerful tool

Looking at the negative

It all sounds very simple, right?

Creative director for award-winning agency @onespacemedia based in Cambridge, UK

Creative director for award-winning agency @onespacemedia based in Cambridge, UK