Increasing your customer retention rates by just 5% can boost profit margins by 95%.

Customer service can’t be just an afterthought in running a successful business. To stay ahead of the competition, and drive a successful brand, you need to know how to give your clients interactions they’ll never forget.


The workplace today is unlike anything we’ve ever seen before. Not only do we have people working remotely, and organizations investing in open office environments, but for the first time in history, there are five different generations working together.

Now that employees are working well beyond the age of 70…


These days, there’s a lot of talk in the communication environment about customer experience. Businesses of all sizes know that if they want to stay ahead of the competitive curve, they need to deliver experiences that delight and impress their target audience. …


Today, companies of all sizes, from all industries are embarking on their digital transformation journeys. The evolving digital landscape provides endless opportunities for organizations to improve their efficiency, productivity, and performance levels through new processes and innovations.

A large part of many digital transformation journeys for most organizations involves making…


No matter the size of your business or the industry that you’re in, productivity is the key to increasing profits and competitiveness.

According to a report from the Engagement Institute, lost productivity can cost companies in the US up to $550 billion every year. The problem isn’t just in the…


Remember in days gone by, when every trip to a doctor’s office meant waiting hours just for someone to give you the time of day?

The good news is that the quality of care available in the modern healthcare environment is evolving. These days, just like any other industry, the…


Your endpoints and Cisco Unified Communications Manager (CUCM) can translate into many years of service for your business. Like most businesses, you probably also want your products to work for a long period of time to experience a return on your investments.

Product Lifecycle: End of Life (EOL) and Upgrades

Unfortunately, most products are part of a lifecycle…

Deltapath

Deltapath liberates organizations from the barriers that prevent effective communication and revolutionizes the way organizations communicate.

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