Free Help for Medium Executives and Senior Management Team Members

I Have Drafted a Letter You Are Welcome to Use as a Template or Modify as Needed to Share With the Medium User Community

An Update from Medium Executives and Management

This message is from us.

Dear Medium Users,

We are aware of the proliferation of “fake” followers that have been showing up in users feeds in ever increasing numbers over the past ~30 days. Rest assured our security teams have been working around the clock to diagnose and resolve the issue. It became apparent within the first 24h that the “bots” masquerading as actual writer followers were not a threat in any direct sense to the integrity of the site or users personal information or data. Because of this early finding we choose not to sound an alarm or make any mention of the situation publicly. It was thought that making any gesture of acknowledgement might encourage the attackers rather then dissuade further attacks. In hindsight that decision may have been misguided and we apologize freely and fully for not more quickly addressing the issue with our loyal user base.

And to a lesser extent, us.

While we still cannot say for certain either the identity or purpose of the attacker or attackers we can say what it most definitely is not. It is not some cynical ploy by Medium management to “trick” users into staying or signing up for memberships by artificially adding followers to the system. Medium is on sound financial footing and continues to meet or exceed all of our initial financial performance metrics post site adjustment to a pay model. Please understand we are doing everything in our power to stop this and will not rest until, to the fullest extent possible, fake accounts, users, followers, or identities of any kind are completely eradicated from the site. We will provide regular updates on the situation as they become available and ask for your patience as we work to resolve this unfortunate situation

Executive committee and senior management team,

Medium

p.s. We are loving the hilarious takedowns of the ridiculous names and identities of these bots. Especially that Daniel Demarco guy, he is really funny. What a talent. Keep it up.

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