10 Customer Experience facts that you can’t ignore

1- Beware of the power of Word of Mouth

2- Do you have a 360° view of your customers ?

3- Avoid negative experience

4- Loyalty is a golden treasure

5- Your service is your reputation

6- You don’t control your reputation

7- Customer Experience is global

8- Improve your Customer Experience to increase your revenue

9- Don’t forget the human touch

10- Customer Experience is also social