Wow. That’s unbelievable! Thanks for sharing! I really hope that the NYTimes explores these arbitration forums in one of the next parts of this series. There’s so much wrong with non-transparent private organizations making material decisions about justice. And I don’t mean the arbitrators, I mean their employers.
Wow. Consult with an attorney and re-read your agreement for a confidentiality clause. Confidentiality is not a part of the AAA’s rules. My understanding is that only some parts of an arbitration are confidential, particularly around private documents from discovery but a lot of it depends on your agreement and the arbitrator.